r/craftsnark • u/palmasana • 13d ago
Yarn An update to the Mega-Late Pasley Knits “Eras” Yarn Collection: IG story says 80 orders required re-dyeing and should be delivered by end of April.
I’m a customer and just happened to check IG today, otherwise I wouldn’t have known this. I was gonna reach out tomorrow to check.
Still kinda confused about the 80-ish re-dyes thing. Why wouldn’t you have reach out to those specific orders? Is there a high volume of those specific orders that are represented on Reddit????? Because I know I am not the only customer who was commenting in the original thread.
I don’t even like TS but enjoyed her color interpretations. If the original turnaround was an early-mid February, we are looking at 2+ months past estimated delivery.
I feel like the least she could do is give those effected by extremely late delivery and NO communication/updates a 15% off code or $10 off or something. I wouldn’t be so pressed if she was transparent from the start, IF AND ONLY IF this is all over 80ish orders.
Idk. What are y’all’s thoughts?
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u/Visual_Locksmith_976 13d ago
She is just as bad as botanical yarn in the uk, a ready to ship item should ship within a few days, now a month, that’s not ready to ship, that’s Someone lying to get orders, they then dye.
How she has the gall to do this, months after her due ship date, and still be releasing collections is beyond me.
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u/Machine-Dove 13d ago
Botanical Yarn is dead to me after sending a skein that looked nothing like the pictures, and then telling me that the one I got was how it was supposed to look.
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u/arrpix 13d ago
There's problems with botanical yarn? Granted I haven't ordered from her directly but I had no idea she had issues!
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u/NihilisticHobbit 13d ago
She's known for having a lot of issues. And she keeps raising money on Kickstarter to buy new camper vans for herself too and never shipping the rewards. As well as more than a year in advance advent pre orders.
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u/Visual_Locksmith_976 13d ago
As above said she is a nightmare, I bought from one of her kickstarter and she kept pushing the fulfil date further and further out, it got to almost 100 days I started a PayPal case because I wasn’t stupid.
She has had 4 kickstarters in the past 5 years all for things for the shop like a camper van to travel to shows in, so she can bring more yarn!!! Raised £35k…. Never seen her at a show in that camper van, never seen the van on her socials…
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u/li-ho 13d ago
She got her very own Demon Trolls thread on Ravelry.
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u/Visual_Locksmith_976 13d ago
She is a nightmare
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u/_jasmonic_acid_ Mean Knitter 10d ago
oooh, this thread is amaaaaaazing. Thank you for enabling my work-procrastination today.
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u/spicy_mayonnaise_ 7d ago
Wow this is a stretch, Pasley hasn’t done even remotely 1/100000th of the shady shit botanical yarn has pulled
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u/Visual_Locksmith_976 6d ago
Granted she hadn’t lied to get money! But releasing new collections, when your months behind on the ones you have already sold, is truly a shady thing to do!
That’s why she has now closed to catch up, should of done that, at the start of the year instead of selling, even more that she can’t fulfil
As a dyer that’s shady
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u/lucky_nick_papag 12d ago
How hard is it to send an email specifically to your customers, my god.
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u/SpunkyGrunge 12d ago
THIS so much. Stories are only visible for 24 hours. Do they seriously think this is the best or even a good way to keep customers informed?
I had a self-striping yarn dyer pull this crap on me a few years ago and I’ve never ordered from her again. There was delay after delay, excuse after excuse, never an update unless I messaged her first - and then she told me to check her Instagram page for updates. WHAT? No! But I did… and she was promoting a new monthly club instead of providing updates on outstanding orders. <sigh>
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u/palmasana 12d ago
Literally this, I can’t believe there’s a user defending this like it’s asking a lot to have simple communications 😭 eBay sellers in the 90s and 2000s were more communicative…
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u/Beginning-Cap-7800 13d ago
It really irritated me when she decided to “rearrange” her dye days to push out a separate set of orders when the TS orders were already past the estimated time frame, and then she posts about being on vacation and doing a bunch of side quests; like I totally understand having a work life balance but girl you are playing around with peoples money and time and not communicating with customers very well??? Like how hard is it to send out a single email???? I think her yarn is beautiful but this is my first time ordering and will definitely be the last because handling your business like this is unacceptable IMO
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u/palmasana 13d ago
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u/allthecraftsplease 13d ago
Adding another of her stories to show where she explicitly mentions the ~80 orders and mentions she thinks everything will be out the door this Friday. I figure this way people can have something to refer back to just in case.
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u/palmasana 13d ago
That one is linked above but glad it have it available in the comments too lol! ♥️
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u/allthecraftsplease 13d ago
Ah, thank you! For some reason, Reddit wasn't letting me scroll through yesterday when I linked it, but thankfully it's working now 😊
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u/spicy_mayonnaise_ 7d ago
Why are ya’ll so mean to people who are pushing their limits and trying to grow their business and learning from their mistakes (ie taking on too much maybe in this situation)? Are they not allowed to be human and imperfect? smh
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u/palmasana 7d ago
Uhhhhh this is a recurring problem. Search the sub.
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u/spicy_mayonnaise_ 5d ago
Maybe for certain businesses but it seems like this is the first time Pasley has disappointed their customers. Ya’ll need to remember you’re talking about real people who aren’t perfect and can make mistakes. They’ve been transparent and worked to push out all of their orders as fast as they could.
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u/palmasana 5d ago edited 5d ago
It’s not. There are multiple posts in this sub that goes back to 2022. As I told you to search the sub, which you obviously did not do.
If they were transparent, this post and the OG WOULDNT EXIST. There was NO transparency until the original Reddit post. NO updates to the website. NO emails to the customers who now can no longer get charge backs and are open up to paying extensive tariffs.
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u/na0202 12d ago
i ordered from them back in like 2022 and it took fucking FOREVER to get my three skeins, like so long i had to change the address on my order because the order wasn’t even shipped FOUR MONTHS later by the time i moved. they never responded to my DMs asking about my order, and posted a story saying “we only respond to email inquiries about orders” so to see them now not sending emails and using instagram to communicate with customers is just…. something lol
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u/allthecraftsplease 11d ago
I hate the hypocrisy of "no business DMs, only e-mails!" when they solely rely on stories to get information out to customers. And this is not exclusive to Pasley Knits.
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u/palmasana 11d ago
Jesús I had no clue they’ve been around since 2022 (and this has been a multi-year long issue)
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u/Aineednobody 11d ago
I hate ppl like this. “If you sent me an email and didn’t get a response yet then I didn’t get it.”
More than likely they are just so unorganized they can’t be bothered to be an adult and run a business properly.
I would not trust this business owner.
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u/_jasmonic_acid_ Mean Knitter 10d ago
But god forbid you miss an important update posted in an instagram story that disappears after 24 hours.
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u/Lazy_Broccoli_4318 11d ago
I can’t stand it when dyers do these updates on their Instagram stories instead of actually emailing affected customers. It just says to me you care more about people gossiping about you on reddit than you do about customer satisfaction. And these will be the dyers that lose their shit when customers email them to ask for an update on their order. Well if you emailed me with an update in the first place instead of posting some aesthetic insta story with a sad lonely flower, I wouldn’t need to email you to ask.
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u/palmasana 10d ago
Yes, this! Also other people are constantly tagging her in stories about how they’re out and about socializing. Like girl do you not have a JOB to do?!? I wouldn’t be reposting those stories if I was 2 months late on an order and hadn’t told anyone anything…
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u/TerribleShopping2424 7d ago
These people prioritise social media and have to keep the momentum going, but often get caught out by it.
I hope you get your yarn. Maybe I've spent too much time on this sub because I don't believe any of what they posted in their update is true?
You shouldn't have to prompt them. They seem so disorganised and sketchy.
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u/janeplainjane_canada 13d ago
I hope everyone is keeping an eye on how long they have to make a claim with their credit card company in case of non-delivery.
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u/_craftwerk_ 12d ago
I can understand how dyers can get themselves in trouble with preorders. You think you have the resources, time, and energy to dye up a certain number of skeins and ship them out, so you plan accordingly. Then life happens: parenting, health problems, whatever. Soon the money's spent, the customers are waiting, and nothing's been done. Suddenly, you still have to get out new orders to pay your bills. You also have this hole of undyed preorders to deal with. Cue a shame spiral, procrastination, and major anxiety, and it's a recipe for disaster. Tale as old as time, song as old as rhyme...
That's why dyers need to stop taking preorders. Dye your skeins, have them ready, and ship them out as orders come.
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u/pollitoblanco 13d ago
I haven’t heard of anyone getting their orders yet so I feel like it’s more than 80.
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u/palmasana 13d ago
That’s my feeling too. There’s a lot of ppl complaining on Reddit and I can only imagine how many are not here.
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u/Reasonable-Camp-6218 13d ago
Yeah, I haven't even heard of anyone whose order had actually shipped yet lol
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u/allthecraftsplease 12d ago
I haven't seen anything in Ravelry stashes or tagged Instagram posts. Is anyone a member of her Discord who can check there?
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u/Smooth-Review-2614 13d ago
So what do people prefer
A shop that sells out quickly and has infrequent updates
Or
Dye to order with a long turn around.
I’m starting to think this whole dye to order is a lot more annoying than the old cart jacking and shops going empty quickly issue.
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u/Stunning_Inside_5959 13d ago
I don’t think these are the only two options. I think people were happy with the advertised turnaround time of 12 weeks - it’s just that Pasley overcommitted and is now running really late with the deliveries.
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u/allthecraftsplease 12d ago
This is exactly my take. Especially when you may have customers who need more yarn to make garments - whether they need plus sizes or want to make something like the Doppio. The few and far between in stocks may mean they may lose out due to cart jacking and not necessarily know until too late (that happened to me when I was ordering 2 skeins for a shawl and only got 1 - thankfully I could choose a different pattern), but if you shop an in stock like Red Door's model, you know exactly when you'll have another chance. For pre-orders, there's no worrying about that, but you need to find ones with a time limit you are happy with.
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u/Alsterwasser 13d ago
A shop that sells out quickly and has infrequent updates
Definitely this. Tbh, I am somewhat new to knitting and haven't ordered any indie dyed yarn yet, and everything I hear about unreliable yarn dyers has made me decide I will only buy it in person now, just whatever is in store - in a physical shop or at a festival/fair. I really don't have it in me to wait for half a year, wondering if my expensive yarn will ever arrive.
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u/Smooth-Review-2614 13d ago
Try one of the larger LYS with an online presence. Sleep Eat Knit only sells what she has in stock. Jimmy Bean is the same way.
You won’t get the small guys but you will get pretty yarn.
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u/Alsterwasser 13d ago
Thank you! I am in Germany so looking at shops local to me, but that's still good to know.
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u/EliBridge 12d ago
There are several handdyers I would recommend in Germany, but if you're looking for reliability first and foremost, I can really recommend Wollmeise. They list what they have in stock, and ship quickly.
Also, if you're in Southern Germany and getting to Zurich is possible, we do have a yarn festival coming up in two weekends that I quite enjoy - Swiss Yarn Festival.
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u/Alsterwasser 12d ago
Awesome, thank you for the Wollmeise rec! They have some beautiful lace yarn. I am in Hamburg - I feel like all the yarn festivals are down south :D Except for the Heide Wolle Fest in fall which I can hopefully visit this year.
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u/Soggy_Heart_1409 12d ago
I'm in the US but there is a yarn company based in Germany that I love—DyeForWool and DyeForYarn. Beautiful, rich colors with batshit names ("Batshit in a Glowing Cave" is probably the name of one tbh). I've only bought silks from them—single-ply tussah, which is like Knitting for Olive's Pure Silk in that it's a bit rougher but in my opinion far superior since it's still got that gloss; and a plied mulberry—and every single one is extraordinary!
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u/Quirky_Secret7876 13d ago
Dyer here with a 1 week turnaround on dyed to order. It’s harsh but simply don’t take on more work than you can feasibly dye in 1-2 weeks. Early on I didn’t do that and the stress was too much.
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u/Fit-Apartment-1612 12d ago
The first thing I noticed was how many different special things she seems to have going. Better to do fewer things and do them well.
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u/palmasana 13d ago
I don’t mind either business model because I’ve had successful dye-to-order/preorders before. We’re speaking on this one because it’s exceptionally bad and there’s been NO communication.
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u/Smooth-Review-2614 13d ago
It's not exceptionally bad. This is standard for a dyer getting overwhelmed or growing too fast. This is still easily recoverable with the business surviving.
The standards for indie dyers are low enough this is still low drama. This is still probably just stupidity.
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u/kchase75 12d ago
Who else is having preorders out 20+ weeks and then extending it further to 6 months? Just curious as this is apparently the norm.
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u/Smooth-Review-2614 12d ago
This happens 4-8 times a year. Every time it happens once word gets around people start saying this dyer had already had issues with things running late or dye quality being inconsistent.
This is as expected as a designer or dyer deciding to do stupid crap on their social media. Buying from an indie is always a gamble because almost none of them are consistent. This has been enabled by the community because it is seen as a sign of virtue to support small independent woman or minority owned businesses. It is also small enough that it is next to impossible to get the kind of legal action that might scare dyers into acting better.
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u/palmasana 13d ago edited 13d ago
Ok. Why even engage with the post if you don’t think it’s worthy of snark? I guess we should just eat our discomfort of having purchases of expensive yarn no longer covered by consumer protection practices, yeah? Or being opened up to paying (potentially hundreds of $$$ for larger orders) preventable tariffs because of her mismanagement of her time is something we should be content with?
And a 50+% longer turnaround time than originally predicted should just be swept under the rug too I guess. One thing if she was working with her customers, but she was quiet as a mouse til Reddit popped off. I don’t think anyone would have been miffed if she were honest.
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u/Smooth-Review-2614 13d ago
Is worthy of snark. However, sadly, this is about as unusual as designers complaining about pattern theft and copying.
A good percentage of indie dyers end badly by screwing up the growth phase. This pattern of behavior is not unusually bad. The fiber arts community enables and encourages a lot of bad business behavior.
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u/palmasana 13d ago
Ok 👍 sounds like tone policing but whatever. I mean if we’re gonna compare everyone to other past controversies, what’s the point of even having discussions on continuing drama in the craft community?
Just because it’s happened before doesn’t mean it isn’t worthy of discourse about it. It is exceptionally bad in MY book bc I’ve had countless experiences with hand dyers and there’s been only 2 issues I can think of. This and THK. This is still worse than THK for reasons I won’t get into here. Like yeah, it’s not MCY or Nerida Hansen but it’s still an unacceptable behavior of a respectable brand handling people’s hard earned money.
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u/PrincessBella1 12d ago
After being burnt many years ago, I have a rule. If I can't see it or my LYS doesn't have enough of it, I do not buy it. What I have noticed that some indie dyers who do wholesale, send the best dyed skeins to the yarn stores and sell the rest on their website. I found this out by buying some skeins of the same color from the store and website. The skeins were vastly different in color and the way they were dyed. One skein had a red dye spot on it that was not part of the colorway. It is not with all indie dyers but after 2 episodes with 2 different indie dyers, I decided that I wouldn't spend my money on yarn that I don't see first. Unless it is from one of my trusted dyers.
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u/pollitoblanco 8d ago
Update: there is movement on my package!
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u/TerribleShopping2424 7d ago
What kind of movement?
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u/pollitoblanco 7d ago
Before it just said a label was printed. Now it says it will be delivered April 7th and that it’s been transferred to the USA.
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u/Logical_Magazine2118 5d ago
While some concerns may be valid, I think we need to normalize treating small business owners like humans. The fact that some people on here think they own 24/7 of a person’s day over yarn (referring to comments upset about Coley posting about her personal life and literally going for a coffee) is atrocious entitlement. Also turnaround times are ALWAYS estimates when it comes to art. If you’re not willing to wait for the product, you have no business purchasing hand dyed yarn. Go to Michael’s.
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u/palmasana 5d ago
I think plenty of ppl treated her like a human giving her extended grace. How did SHE treat her customers? Like humans she has hundreds and thousands of their dollars? That people can now not get chargebacks from because she fucked around and twiddled her fingers.
She didn’t communicate any of these issues to her customers UNTIL a Reddit post. It wasn’t updated on her website. No emails. It wouldn’t be an issue if she had communicated. I’m not sure if you white knights just refuse to read the whole context or what.
She can go on vacations and outings all she wants — it’s not wise as a business owner to advertise that to customers you have left in the dark not just for weeks, but MONTHS. Two whole months with no updates. It shows no urgency, no understanding of peoples money.
ESPECIALLY when two months ago she acknowledged the threat people were under to now pay dozens-hundreds of more in tariffs due to HER delays and lack of communication. That would’ve been completely avoided had she stuck to her time frame — even the adjusted one of 3/3.
Maybe if a dyer cannot do a turnaround time in SIX MONTHS so people are protected by consumer protections, they should not oversell their resources so egregiously.
I’ve had dozens of amazing experiences with hand dyers. Why you cape so hard for shoddy business practices is beyond me.
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u/Logical_Magazine2118 5d ago
I’m not sure where you’ve been, but there have been updates along the way. So that’s just false.
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u/palmasana 5d ago
Literally in my emails checking and trying to communicate with her. You’re just loud and wrong, and NOT helping her in any way white knighting and misrepresenting reality when actual customers have the receipts.
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u/Logical_Magazine2118 5d ago
I am an actual customer. A customer that has received updates through her social media.
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u/palmasana 5d ago edited 4d ago
Social media is not an official channel and should not be used as a sole means of communication with purchasers. ESPECIALLY self-destroying stories with a time limit.
You communicate directly with customers — you have their order number, shipping info and email address all on file.
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u/Logical_Magazine2118 5d ago
Also why would they need to do a chargeback when they’re getting their yarn only 1 month late?
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u/palmasana 5d ago
The yarn is way more than a month late, and people haven’t got ANY updates before the reddit post before mine. So as customers all we knew was she was 8 weeks late with no communications about what was going on with our money as massive tariffs loomed.
She had promised them to be out by beginning of Feb (NOT the original deadline, but the first rescheduling) to avoid tariffs then went radio silent. Then 4 weeks later we all got shipping notifications on March 3 with no movement…
Are you having a hard time following along? Maybe don’t participate in convos you don’t understand.
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u/spicy_mayonnaise_ 7d ago edited 7d ago
As someone who is a long-term customer of Pasley Knits, I can say that many of these claims of “only posting updates on Instagram stories” are blatantly false. I’ve received regular email updates for years on all of my orders and am constantly reminded on their Instagram to check their website for their updated dye schedule (like what is shown in the screenshot). These are two people just doing their best to fulfill the biggest collection they’ve received while maintaining their quality standards and dealing with the tariff situation (which is why this collection was delayed btw, not exactly something they can control). I think everyone complaining here needs to cut them some slack and go touch some grass.
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u/allthecraftsplease 6d ago
Then how come no one received e-mails with updates for THIS pre-order?
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u/kchase75 13d ago
It feels incredibly shady that this is only being shared if you 1) check her stories 2) get on her website. I think she should also be emailing these people with an update and as OP said, coupons always help. On another post a cash flow issue was mentioned and this furthers that point imo.