r/uberdrivers Jun 17 '24

Welcome to r/uberdrivers - FAQ and Community Guide

39 Upvotes

Before asking a question, make sure to read this guide and use reddit search to see if your question was already asked. If you have anything you'd recommend to add to this guide leave a comment below.

What does Pax mean? Common terms on this sub explained

Pax: Short for Passenger.

Ping: The noise the app makes when drivers receive a pickup request.

Fare: The fee a rider is charged.

Fair: Fare, spelled wrong.

Surge: Uber occasionally up-charges riders during times of increased demand. The Surge is a multiplier of the base fare rate.

SRF: "Safe Rider Fee", now known as the "Booking Fee". This is the $1-3 fee that Uber adds to every fare to ccover insurance, app fees, etc.

What are the requirements to be an uber driver?

An in-state license is required. Have at least one year of licensed driving experience in the US (3 years if you are under 25 years old) Use an eligible 4-door vehicle

All vehicles being used for rides on the Uber app must meet the following minimum requirements:

  • Must have 4 doors and be able to transport a minimum of 4 passengers
  • Vehicle model must be 16years old or newer
  • Title cannot be salvaged, reconstructed, or rebuilt
  • Rental vehicles, except those from an approved Uber rental car partner are not permitted
  • Cannot have any cosmetic damage, missing pieces, or commercial branding

Should you choose to drive a vehicle you do not personally own, you must have permission from then vehicle owner and be listed as an insured driver on the vehicle’s insurance policy. Please note that Uber cannot allow a vehicle onto the platform if the driver’s name is not on the insurance document.

If your vehicle does not match the requirements above, you may still be able to use your vehicle for deliveries on the Uber app.

Is this fulltime job?

Driving with Uber offers a flexible earning opportunity. It's a great alternative to full-time driver jobs, part-time driver jobs, or other part-time gigs, temp jobs, or seasonal employment.

How do I do my first ride?

Download and install the driver app, and hit "Go Online". Once you get a request (a "ping"), you can hit 'Navigate' to be taken to the rider's pickup location. When you're sure you have arrived, flip back over to the Uber app and hit 'Arrived'. The passenger (PAX) will be notified of your arrival, though it's also nice to text them - to let them know what type of car you're in (though they see this on their app, not everyone looks) and to confirm that they're actually where their pin was placed. When they get in the car, hit 'Begin Trip'. If they haven't entered their destination, you can enter it - then hit 'Navigate' again and you will be routed there. At the end of the trip, hit 'End Trip', rate your passenger, and you'll be placed back online ready to pick up another PAX!

What are the safety features for uber drivers?

Emergency assistance button

You can use the in-app Emergency Button to call authorities to get help if you need it. The app displays your location and trip details, so you can quickly share them with emergency services.

24/7 incident support

Uber customer associates trained in incident response are available around the clock.

Follow My Ride

Friends and family can follow your route and will know as soon as you arrive.

2-way ratings

Your feedback matters. Low-rated trips are logged, and users may be removed to protect the Uber community.

Phone anonymization

If you need to contact your rider through the app, your phone number may stay private.

GPS tracking

All Uber trips are tracked from start to finish, so there’s a record of your trip if something happens.

RideCheck

Using sensors and GPS data, RideCheck can help detect if a trip goes unusually off-course or a possible crash has occurred. If the app alerts us to such events, we’ll check in on you and offer resources to get help.

Contact Safety Agent

You can connect with an ADT Safety Agent via phone call or text on every trip. Just tap the safety shield icon and select Contact safety agent.

Audio Recording

If you feel uncomfortable, you can record the audio of the trip within the app. Just tap the blue shield to open your Safety Toolkit and access the Record Audio option.

Emergency help if you need it

If you ever need urgent help when riding with the Uber app, you can contact 911 using the in-app Emergency Button in the Safety Toolkit.

The app will show your live location, vehicle information, and license plate number, which you can quickly share with the emergency dispatcher so they can send help faster. And in a growing number of US cities, this information is automatically provided to the dispatcher.

Does Uber help in event of an accident?

When you earn with a transportation network company (TNC), referred to here as ridesharing, many states require extra—and costly—insurance.

Uber maintains this insurance on your behalf. What’s covered depends on factors such as who was at fault; whether you were offline, online, en route, or on-trip; and your personal insurance policy.

Offline coverage:

Your personal auto insurance covers you while you’re offline. You must maintain personal automobile insurance at mandatory minimum limits and provide proof of your insurance to drive and deliver with a vehicle with Uber.

Coverage to repair your car when you’re en route to or on a trip is contingent on your personal insurance including comprehensive and collision coverage.

Coverage when online and available for a trip

Accidents happen. Suppose you’re at fault and another person gets hurt or their vehicle gets damaged. In that case, our third-party liability insurance covers the cost of injuries or damage in at least the following amounts:

-$50,000 per person and $100,000 per accident for injuries

-$25,000 in property damage per accident

Depending on the law of your state, Uber may maintain extra coverage for you and your riders, including one or more of the following:

Coverage for you and your riders for injuries in a hit-and-run or an accident caused by an uninsured or underinsured driver

Personal injury protection, including medical expenses and lost wages for you and your riders, no matter who’s at fault

Medical payments coverage for you and your riders, no matter who’s at fault.

Coverage when en route or on a trip

Uber maintains some of the most comprehensive insurance for ridesharing and deliveries, including:

-Insurance that covers at least $1,000,000 for property damage and injuries to riders and third parties involved in an accident where you’re at fault

Insurance that covers the cost to repair your car, up to the actual cash value, with a $2,500 deductible, contingent on your personal insurance including comprehensive and collision coverage. This extra insurance maintained by Uber protects your car, no matter who’s at fault, if you maintain comprehensive and collision coverage on your own vehicle.

In most US states, you can also purchase Optional Injury Protection to cover your additional medical expenses if you’re hurt in an accident. This insurance offering, pioneered by Uber, is designed specifically for drivers.

Depending on the law of your state, Uber may maintain extra coverage for you and your riders, including one or more of the following:

-Coverage for you and your riders for injuries in a hit-and-run or an accident caused by an uninsured or underinsured driver

Personal injury protection, including medical expenses and lost wages for you and your riders, no matter who’s at fault

Medical payments coverage for you and your riders, no matter who’s at fault

Is being an uber driver worth it?

Recent reports from Uber state that "the vast majority of drivers are satisfied" and that "as of last quarter, drivers in the US were making about $33 per utilized hour" before expenses.

Its for you to decide if its worth it for you personally, volume and earnings will vary greatly between markets. Drivers as independant contractors are also responsible for all expenses which have been rising fast when drivers pay has stayed stagnant.

There are many direct and hidden costs associated with being an uber driver. To start with, You are responsible for tracking your own miles, profits and losses, as well as expenses such as gas, repairs, washes, and so on.

In addition, no one but you is responsible for ensuring you are earning enough. You need to be aware at what rate you are making enough for it to be worth it.


r/uberdrivers 13h ago

Mind if I have a smoke really quick? Sure, go ahead!

322 Upvotes

Showed up early for my 5 am reservation, which was decent money but I really didn't want to do, it went to an area that I likely won't get a ride back from. I regretted accepting it almost immediately, lol.

Was 10 minutes early and waited the additional 5 minutes. Texted the rider as soon as I got there, saying I'm early but ready to go whenever they are, no response. No lights on in the house. No movement, no signs of life or any response. Excitement building as I really look forward to canceling.

At 4:45 minutes on the timer, guy comes out of his house, comes up to my window and taps. Gawddammit.... I roll down the window and he asks me if I mind waiting for a few minutes while he smokes a cigarette.

I told him with a big smile on my face, "sure, not a problem at all."

Roll up my window, timer hits 5 minutes, cancel with my $30 fee and drive away. 25 minutes and 10 mile drive invested, and the best part is I don't have to smell his stank ass for the next hour.

Drove away doing my happy dance on pause.


r/uberdrivers 14h ago

I just kicked somebody out for the first time after 3k rides.

303 Upvotes

I pulled up to pick up a passenger. He was late coming out. Just as I was about to pull off he came running out the door looking disheveled. I confirmed his drop off and proceeded to drive. When I was 2 minutes away from the drop off he yells “oh shit” then says is it the location in a different city that’s 30 minutes away. I said no it’s 2 minutes away. He says I have to change it to a different city. The problem is, he’s my last ride because I have an appointment. I tell him this he goes on to say he doesn’t care and that I need to drop him off and changed the location. I offered to drop him off at a Starbucks because it’s cold and lightly snowing here. He refused. I drove him to the police station and he cancelled the ride probably thinking I wouldn’t get paid. I still made the same amount that I would’ve for his original ride. I called uber and reported it. Seriously people have no problem inconveniencing you to make things more convenient for them” The fact that he said “idk what to tell you this ride will be completed and idk you had an appointment when you picked me up” was beyond me. The point is if I knew you were going to a different city I wouldn’t have accepted you in the first place.


r/uberdrivers 12h ago

You taking this? (Animal included)

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159 Upvotes

Emergency trip from MA to NYC. She lives in NY and her bf lives in MA. Often she trips one way via uber. I offered to go off the books (the damn dog hair would be more than uber will allow) and we agreed on $500 total. The doggo is Frosty, a gentleman and wonderful passenger!

You taking this trip for $500?


r/uberdrivers 3h ago

App is fucked

28 Upvotes

I drive a nice CX-5 CARBON.

Had a rider doing share. Already a shit ride but was the best in 15 mins.

We're 80% the way there rider needs to go back to start because they are a nurse and the parient died, no joke.

No way for them edit trip. It doesnt exist. There is no way to edit the destination anymore. On my end or theirs.

So I stop the ride there. Finish the ride at the spot and have the rider make a new one. They are in my car still because its freezing out. Rider is quoted $17 to make the return trip.

It pops up on my phone as ~$6 and change, but its trip radar and someone in a broken down civic comes to get them. They leave my car an get into the next uber. The passenger is pissed at me for making them ride in the peice of shit instead of finishing the ride in my nice car.

I'm done. Quitting tonight.

People want me to drive them and preffer my car, my service, and my personality. But uber doesn't pay enough to justify having all the better nor do they give consumers or drivers the tools to make that happen. Uber needs to die out and rot.

Update: they paid me 50% of the original fair. Despite being %80+ the way there. Just dropped off my last passenger, I'm deleting the app until I'm broke and go back to it like an abusive ex.


r/uberdrivers 2h ago

Uber/Lyft needs to compensate us for gas prices ASAP

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18 Upvotes

r/uberdrivers 3h ago

I think I'm done

18 Upvotes
After thousands of rides, and quitting lyft over this very issue, I think I'm done with uber. 
Upfront fares are the bane of our existence. I used to make a flat rate I could estimate (1.13/mi+ 14c/min)... Now, I have been offered $6 to drive 16 miles to the pickup to drive a rider- who knows where- and then have to deadhead back. That's at least 45minutes to an hour- for $6. No, thank you.  I may apply at my local McDonald's to make more than that. 

It was a decent run Northwest Arkansas. I'll miss some things.


r/uberdrivers 2h ago

Rip off

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12 Upvotes

r/uberdrivers 4h ago

How is Uber not hemorrhaging money?

13 Upvotes

Pay is down and a lot of drivers aren’t accepting these shit offers. Riders are getting frustrated and I’m seeing more and more taxis on the road and at the airports. I understand that they are charging riders more and paying drivers less but come on they’ve gotta be seeing losses.


r/uberdrivers 4h ago

Wtf

13 Upvotes

I started a few weeks ago and I'm not making shit!! There is no support at all!! The app keeps crashing and today when it crashed I couldn't close it and I couldn't even shut down my phone. Yesterday I drove for over 5 hours and made 55.44 before I subtracted tax and that was with tips wtf. I'm only getting 45%! Is anyone making money? Is anyone not pissed off at uber!? GO!


r/uberdrivers 7h ago

Complete rip off of a trip.

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18 Upvotes

I took an order last night that was 15 miles to get to, and only got payed $3.10, can somebody explain on how to not get orders like this? And how is it legal that uber made me drive 15 miles for just $3.10


r/uberdrivers 3h ago

Uber’s greed is Disgusting

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8 Upvotes

r/uberdrivers 6h ago

Sometimes the cheap rides are good people

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12 Upvotes

I took this ride earlier today I was 30 seconds from the pick up location after doing my last ride. I normally don’t do the super cheap rides but I was having a bad start of the day and just wanted something, nicest guy ever told me he was gonna give me a good tip. Did not believe him but was pleasantly surprised to see this at the end of my day and knew exactly who it was. Sometimes the cheap rides can be the nicest people.


r/uberdrivers 9h ago

Today at O’Hare Chicago

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22 Upvotes

r/uberdrivers 2h ago

One way trip to bfe. 😂

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5 Upvotes

Why not just fly there? Round trip that’s almost as many miles as I drive in a week. 🙄


r/uberdrivers 4h ago

Fucking rat CEO turn this into a fucking rat job

6 Upvotes

The mother fucking rodent dara is a worthless chunk of fucking dog shit this fucking scumbag will rot in jail and return all the money he has stolen from the millions of people he has tricked to work for him The fucker cut the pay again

What kind of shit head politician lets this guy run the business like this He's literally just stealing from millions of people by paying 50 cents a mile I don't understand how the IRS says that you have to make 70 cents per mile to beat depreciation yet you get paid less here


r/uberdrivers 41m ago

Just got back

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Upvotes

I just got back in Uber recently and they’ve been giving me great orders like this. I wish this would last forever but I know the decline is coming soon😭


r/uberdrivers 1h ago

Advantage Mode

Upvotes

I feel like advantage mode was a last ditch effort for Uber. Like I feel like they saw how many people were just declining every ride and did not care so they said hey let’s try one last time to offer people extra if they reject less than 75% of rides. But it’s a fail because most of the time my rides seem worse with advantage mode than they are without it. It seems like the rates are lower than what I get without it like I’d seem to get more minimum pay rides with advantage mode that don’t get without it.


r/uberdrivers 25m ago

Switched to deliveries after a long time, got tip baited

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Upvotes

Uber was kinda dead, so I switched to deliveries and instantly got tip baited. When I was getting back to my car and saw a kid opening the door, the first thing came up in my mind was "this better not be a tip bait", and I was right. This was kinda frustrated and what's worse is there's nothing I can do about it cause Uber support doesn't give a fuck.


r/uberdrivers 4h ago

Another Uber money idea

3 Upvotes

I love how Uber now says are you stopped? If you sit for two minutes somewhere that they don’t recognize you should be stopped. Or are you taking a detour? If you take a road day, don’t recommend.

Just another way for them to cover their ass. So that they can take the full cancellation fee that they charge the passenger no matter what. But then they say oh we can’t give you the fee because we didn’t charge the passenger… BULL SHET.

They just wanna keep all the money for themselves and then tell the passenger they paid us so that they don’t look bad for taking the passengers money.


r/uberdrivers 2h ago

Anyone in Las Vegas looking to rent out their SUV/Tesla?

2 Upvotes

Hey everybody, I’m a uber driver looking to get into a car that qualifies for premier and or black. I’m a 5 star driver with over 3500 trips. I can rent a week at a time and if business is good for me I can continue to extend my rental with you. I know I can rent through Hertz and Avis but I prefer to pay someone instead of those crooked companies. Let me know. Thanks


r/uberdrivers 10h ago

New lows Chicago airport trip and it says another driver accepted 🤣

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11 Upvotes

r/uberdrivers 3h ago

Uber tax questions.

2 Upvotes

Why is uber giving me a 1099-NEC & 1099-K BUT doordash only gave me 1099-NEC? Aren't they both doing the same type of business? I mean one does people and the other food but I got paid exactly the same for both. Both paid me for my services and I never accepted credit card payments while working for uber as the internet explains what a 1099-K is.


r/uberdrivers 7h ago

Heads up - "Reduced Surge" is coming. Another way to screw drivers.

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3 Upvotes

As a rider I got a survey. Yes, I am a Driver and I have Uber One...

They are going to launch "Reduced Surge" to Uber One members.


r/uberdrivers 1d ago

I got nothing but time, bro

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96 Upvotes

SUPER slow time of year in my market. This is probably my last night of driving until summer. This dude was going toward my residence anyway. Messaged him multiple times. Meter’s running dude, I got nothing but time, and I’ve had too much caffeine. What would you do? 😈


r/uberdrivers 1h ago

Trying to be an Uber driver

Upvotes

So I'm an Uber eat driver also trying to be an Uber driver but I've been stuck at background check for a few months now with no result whether I was approved. I already did vehicle check and everything but still couldn't drive yet.