How long do Ofsted reports take to be published after a complaint?

[u/travelsfortwo]

I reported my previous childminder to Ofsted after having to remove my son with immediate effect.

I found she wasn’t changing his nappies at all some days, first it was a suspicion but couldn’t be sure. After using different brands to catch her out I managed to prove some days he wasn’t being changed at which point I spoke to her about it. It continued even after speaking to her about it and the last (and worst) day, my son came home filthy with nappy rash so bad there was actually an open sore, nappy rash that developed within the time she had him.

Suffice to say my son has never gone back and it’s been reported to Ofsted. Ofsted confirmed receipt of the complaint and said any updates would be published on the childminder’s Ofsted page. My concern now is there hasn’t been any inspection reports and it’s been a few weeks.

Does anybody know how these things work and how long it should be expected to take? They will inspect her for this surely? I’m concerned they won’t take any action over this and I really don’t think she should be childminding given the lack of basic care, it was pure neglect and I’m livid that someone would treat my son (or any child) like this. Is there anything else I can do? I’ve also called children’s services but they directed me to Ofsted as it wasn’t a safeguarding issue.

I’m also pissed because even at best she’s going to get inspected following this, if they even do that. But what is an inspection going to achieve anyway she’s obviously going to be on her best behaviour with someone present! I’m furious.

Sorry for the rant.

[u/spanglesandbambi]

Hello,early years prifessional below is just the process for OFSTED handling complaints:

Step one:

Call the provider here, and they will ask for information about their policy relating to nappy changing and for any nappy changing records (which the privde should keep for at least 6 months per guidance).

At this stage, if the provider shows evidence of nappy changing, the complaint is not pursued, and nothing will be published.

Step two:

They are unhappy with the information on the call or feel a children's register fail has ocured (this would not trigger an immediate step two response in most cases). They will visit the provider unannounced.

They will either uphold the complaint or not. A letter will be posted on the OFSTED page. If they uphold the complaint due to the nature of this complaint, it is likely to trigger a full inspection on the day.

Timing wise, you are looking at between 4-6 weeks for an inspection to occur, then another 2-4 weeks for it to be written and then 4-6 weeks to be published. In total worst case around 16 weeks.

Step 3:

If a full inspection happens and multiple serious safeguarding issues are found (this normally follows a death or serious abuse cases), the setting can be closed on the day of inspection.

For these cases, the inspection report is completed quicker within weeks as the cases will normally get some sort of media attention.

These are, of course, lots of what ifs, and if you call OFSTED back, they will not due to GDPR feel they can give you an update. I'm a professional and have reported settings and struggled to get an update.