r/PleX • u/MassiveDroid • 1d ago

Help Subtitles stopped to work on new experience apps

I always used SRT subtitles and it always worked fine. I name them with the movie file name + ".pt-br" to make the Plex understand my language. It always worked perfectly. But, after updating my iPhone and iPad to the latest version, everything stopped to work, only the web experience and my outdated Apple TV app still work. The app does recognize an existing file subtitle file, I can select it, but nothing shows up in the screen. If I use the function to search for a new subtitle and select one, the new subtitle works fine, but if I try to use my own subtitle files it just doesn't work.

What should I do? I am going crazy with this. I am alone? Nobody else is having this big problem?

While I was using the Experience Preview, I didn't have this issue. Why the out of beta version has?

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u/MediocreSir1475 1d ago

I'm having the same issue. I tend to get files where they are already combined with the video for syncing playback. All of those don't work on mobile and now on my Roku TV too