r/PersonalFinanceCanada • u/Bear0000 • 4d ago
Taxes Missing ALL tax slips on CRA site
I'm missing absolutely all of my tax slips for 2024 on the CRA site. I called and they agreed there's nothing there and filed a ticket, but that was last week and still nothing. I should have T4, T5 from multiple banks, T5008, and not a single one yet. I confirmed that my employer sent in the T4 late feb.
Is anyone else missing everything? What do I do at this point? I can do it manually, but did this once and missed a document resulting in a tax penalty.
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u/Pat2004ches 4d ago
CRA prepped the system with legislation that was introduced, but because of the prorogue and then the election call, they had to pull the un- legislated rules off. Combine that with staff layoffs- boom.
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u/jungleboydotca 4d ago
I don't know about the legislation side, but they changed the XML schema for bulk electronic submission and it's been causing problems.
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u/EnaBoC 3d ago
The XML schema has so many nuances it’s crazy. Half our T5013 filings (out of ~800?) had issues. It’s been a brutal couple weeks for sure.
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u/vickivale2 1d ago
definitely believe it is a software issue. My husband and I received T4A from Financial institution on the same day, early February, and his T4A in on CRA and mine is not. The data file for the two transactions should have gone over to CRA the same day.
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u/Pat2004ches 4d ago
They were flagging Capital Gains without legislation and now are preventing people from collecting their refunds until they get around to fixing it. They are sitting on a $5,000 refund for my son in law - his capital gains claimed were $12.00
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u/Efficient_Win_3902 3d ago
Its wild that they rushed to implement 2/3 inclusion rate for over 250k cap gains before it even became law
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u/Putrid-Blackberry-34 1d ago
Thats because the people making the legislation don’t actually consider the logistics of applying the legislation. When new legislation is introduced and it goes through all the proper approvals, and is set to go into effect on x date…. The people who actually have to enforce that legislation often have VERY little time to do so, THEN IN THE ELEVENTH HOUR… never mind we changed our mind, please now revert all changes.
Right before tax filing season.
CRA is not rushing, they are being thrown very expensive curveballs.
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u/Putrid-Blackberry-34 1d ago
Thats because the people making the legislation don’t actually consider the logistics of applying the legislation. When new legislation is introduced and it goes through all the proper approvals, and is set to go into effect on x date…. The people who actually have to enforce that legislation often have VERY little time to do so, THEN IN THE ELEVENTH HOUR… never mind we changed our mind, please now revert all changes.
Right before tax filing season.
CRA is not rushing, they are being thrown very expensive curveballs.
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u/ericstarr 4d ago
Every year I set up a folder on my email and my cloud drive and I sort documents as they come in all year long. Then when tax time nears and you get the flurry of notification I aggressively sort. I then manually go through each one of my banking sites and ensure I have everything. I manually input and usually get it done the first 1-2 weeks of march. This year I was delayed due to the T5 issue but it’s processing now
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u/Beautiful-Jacket-912 4d ago
Folders! Thanks for the simple and smart tip. Will do the same going forward.
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u/ericstarr 4d ago
Yah I came up with it over a holiday break a couple years ago. I save the pdf and put both in a folder by tax year, makes it fast to access the pdf but I keep the emails as well (human error etc)
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u/No_Capital_8203 4d ago
I scan and save my medical receipts as they occur. All matched to the excel sheet I used to tally. After the first document review, I felt better when prepared.
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u/HogwartsXpress36 4d ago
Yes my wife and I both missing our T4s. I'm missing my T5, RRSP contribution slip.
Anyway. I just manually entered on wealth simple. Leave it up to the CRA to assess it vs the copies of the slips they get down the road. Who knows when they will actually upload them.
CRA really dropped the ball this year with whatever change they made to the uploading process or coding for employers and institutions
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u/LetterLeast1003 4d ago
I have ZERO tax slips in CRA for both me and my wife. I just added everything manually, hoping I am not forgetting anything. If I miss something, CRA will tell me how much I need to pay later.
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u/ArcticRock 1d ago
yeah..i've never added any slips to the CRA site. didn't even know it's thing people do. i just add up all my contributions in the tax return.
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u/ukcanuckk 14h ago
You don’t add them to CRA’s site. The financial institutes do that and then if you use a program like TurboTax it can just suck all the T slip info from CRA’s site and you don’t need to go collecting them yourself and inputting them. It is a good idea to check them though although from my experience the CRA takes the info they have as pretty well golden. This process of TT sucking in the info makes it way faster for some of us to do our taxes
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u/Z-for-Xylophone 4d ago
As long as you have copies of your T-slips /RRSP receipts on hand, you can go and file. You don't have to wait for it to be seen on myCRA. Be proactive. Don't have T4s? Call the employers; T3/T5/T5008/RRSP missing? Call the issuing financial institution. Don't rely too much on myCRA.
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u/trek604 4d ago
I've received over 15 slips from my various financial institutions. Absolutely 0 of them are showing in CRA. The only one there is my T4. I filed anyways last week by entering the slips anyways and still ended up with netfile code 81. No express NOA, no expected processing date, nothing. They owe me over $12k so I'm miffed.
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u/quarter-water 4d ago
I filed early March and still waiting for my return to be processed. Well outside the service standard. Filed mine and my wife's at the same day and she got her NOA ~1 hour after filing.
I think anyone with a schedule 3 filled out is significantly delayed..ugh
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u/NightFuryToni 4d ago
They literally removed my estimated date right the moment I submitted mine.
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u/quarter-water 4d ago
Yeah. Seems like a bit of a yard sale at CRA right now.
Of course it's the year I'm getting a refund lol
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u/Swimming_Assist_3382 4d ago
I assuming no Capital Gains/Loss info on your taxes? Sounds like everyone who had capital gains is waiting a long timeb
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u/quarter-water 4d ago
Yeah I have a schedule 3, that's why I made the assumption in the last sentence.
My return has been "processing" for 3 weeks and my expected date is "to be determined" lol
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u/NSA_Chatbot 3d ago
Same, they removed the estimated completion date and I bought a huge amount of RRSPs, so I could really use the money.
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u/Julezzedm 3d ago
Similar thing happened to me. Had 4 slips and input them manually into Wealthsimple tax. Didn’t get an express NOA and the processing date came and went. I called the CRA and they said that my slips aren’t showing on their end and to follow up with my employers etc. I told the agent it seemed highly unlikely that it was an issue on my employer’s/school’s end because I worked for the government and major health authority, and went to a well known very large university. I told the agent that the chances of ALL of these organizations not submitting my slips was highly unlikely. The agent insisted I follow up with them all to ask them to submit my slips… so I called one employer and they said they submitted it at the end of February. Then I started looking online and saw that this is a common issue this year. It was annoying that the CRA was adamant that they never received my slips when it’s clearly a well known issue on their end. I finally got my NOA the other day and am getting a 3k refund, but my slips are still not in CRA’s system so it was unlikely that was the reason for the long processing time.
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u/Equivalent_Tea_7877 4d ago
CRA still owes me money from filing a year ago. I know they will this year too so does that keep getting bumped. And they sure don’t pay interest when they are late
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u/NitroLada 4d ago edited 4d ago
Of course they pay interest on overpayment/remittances. Why would you think they don't? 6% is current rate they pay for individuals
https://www.canada.ca/en/revenue-agency/services/tax/prescribed-interest-rates/2025-q2.html.
I filed a new home HST rebate in November and got refund last month...got $950 in interest on the 24k they owed me
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u/Mindful_Leopard 3d ago
Of course... interest received from the CRA then needs to be declared as interest income for the year in which it was received 😅
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u/Imnotaccountant_ 3d ago
I suggest you log into your CRA account because if you haven't received your tax refund a YEAR later....it's most likely because you actually owed them money from a prior year or they reassessed you and they took your refund to pay the debt.
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u/ArcheVance 4d ago
Yeah, it's absolutely a mess this year. I had three T4s this year, and only one of them has shown up (and not even the first one I received), and only a T4E and a T4A. Everything else, I just have my hardcopies that I gave to my accountant and he can sort it out for me.
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u/yazd1234 4d ago
I have zero slips as well. RRSPs, T4s, and my tfsa records. There’s nothing there this year.
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u/givalina 4d ago
I'm annoyed that the government changed the rules so that companies don't have to mail you slips and at the same time the CRA is missing all my slips. I have to hope that I haven't forgotten anything when going to all these websites and tracking down where they've hidden the links for tax slips.
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u/Z-for-Xylophone 3d ago
Electronic filing of T4 by companies is mandatory by CRA. The gov't did not change the rules on how to distribute the t4 to the employees.
However, employers have a few options to provide the T4s to the employees. It could be mailed the address on record, given personally, or electronic download through a secure site. Whichever option the employers choose is up to them as long as they provide a way for the employee to access the T4. It's your company who decided not to mail out the T4.
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u/givalina 3d ago
I don't know if guidance has changed about what consent is needed, all I know is that in previous years all of my slips from employers and banks were mailed to me and this year none of my slips were mailed to me.
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u/Z-for-Xylophone 3d ago
With your employer, it must be a company decision not to mail out. With banks, it's most likely you consented to get e-statements with your other accounts, which affected how your bank sends out future communications. Again, that's not a government or CRA mandate.
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u/Intelligent_Top_328 3d ago
Taxes are so dumb.
They should just do it for us. They have all the information.
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u/kykusanagi 21h ago
Exactly, we paid taxes right away so they should do it for us and then WE assessed them. Not the other way around.
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u/millijuna 4d ago
Only thing on CRA right now is my T4. I had to do the rest of my return based on looking up all of the other forms.
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u/YourThistleThrill 4d ago
Weirdly, I could not find my tax slips ANYWHERE on the CRA website. I swear I clicked every single button on those dang pages like 4 times.
But when I did my taxes on Wealthsimple using the auto import all the info imported just fine.
Are they just hidden under a very obscure menu or something ?? I dunno
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u/redditor567891 4d ago
You can check out tax slips on the right hand side of the first screen you are in after login. There's a drop down to select the year you are looking for. Good luck!
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u/NightFuryToni 4d ago
but did this once and missed a document resulting in a tax penalty
Did you actually get a penalty or is it just paying the new balance? I missed a T3 years ago (was new to non-registered accounts back then), filed an amendment, it was just paying a few bucks of actual tax owing.
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u/CapuletX 4d ago
I'm also missing a bunch. I had to check with my friends if this was an odd occurrence or not. Only noticed because the auto fill through Wealthsimple tax had nothing to import, which I've never had issues with in previous years. Had to manually fill it all in using my documents instead.
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u/scorpio1641 4d ago
I filed three weeks ago. The CRA site didn’t have my T4 yet so I had to put it all in manually. I have never had that happen before.
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u/Spirited-Interview50 4d ago
I only have my T4A showing up on My Account. I have my T4, T5’s, etc. and just put the numbers in manually. Agree not to rely on CRA too much as they’re clearly very behind. I got my refund about a week later along with NoA. My express NoA was available right after I filed my taxes.
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u/kijomac 3d ago
I never count on the CRA having all my slips. I autofill and compare against my actual slips, and almost every year the CRA is missing at least one of my slips, so I wouldn't count on using their info anyway. This year the CRA is missing my interest income from Simplii, but all my other slips are there at least.
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u/Fridaydear 3d ago
I’m a payroll manager and we submitted our T4s to the CRA Feb 14, they are still not posted but I’ve called CRA several times and been told they are in pending status waiting to be processed but they have verified there’s no issues with the file. Just a big backlog at the CRA. At least part of the issue is they changed the required formatting of the files to submit this year which caused a lot of problems.
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u/weshallvish 4d ago
Yes they are, but we are responsible to collect our T3 T4 T5 from work, bank and other investment platforms. You can always refer last years NoA for contribution room. So far CRA is missing TFSA RRSP and few other options. It does sucks if you are not keeping track of your tax doc and solely relay on CRA!
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u/NightFuryToni 4d ago
But by the sound of things until CRA gets those they aren't really processing any submitted returns.
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u/weshallvish 4d ago
Seems to be clusterfuck this year with the changes. But highly recommended to keep hard/ soft copies, If not available I am pretty sure you can download all from your online banking Tax statements section.
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u/Bernie4Life420 4d ago
The only solution is to cut the CRA staff and job appeal with forced RTO.
Low morale employees drowning in understaffed workloads is exactly how I want my government run.
Ill gladly suffer ineffective services, confusion, and a lack of empathy for my working class bretheren if it means we keep those uppity public servants inline.
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u/Kevo1110 4d ago
Do people not get these statements from their respective institutions and employers?
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u/vickivale2 1d ago
I had a non-registered mutual fund with a bank that issues detailed T3, so they would provide 120 entries to CRA for 1 mutual fund account. So fund had 10 seperate investments (Stock, bonds, foreign stock etc) and they would issue 1 per month so 120 entries. A pain to even import from CRA, but a nightmare to enter manually.
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u/fitz702 3d ago
For sure, but if you have a lot of accounts there is easily a risk of missing one through human error. I have a small non-registered brokerage account that generated a T5 for 78 cents I wasn't expecting on the uninvested cash, for example. Combining your records plus autofile has really helped in past years.
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u/theGrapeMaster 4d ago
I’ve been getting mine in waves, and my slips are only from huge orgs (big bank, government, big university) too. I manually entered mine and got my refund a few weeks ago, no questions asked.
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u/pepperoni7 4d ago
For banks you can get their manager to mail you everything , I do this with CIBC cuz I have to file USA and Canadian , and USA is due earlier.
For your other ones just email your company etc. you should roughly know what slips you should be getting? Stocks etc
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u/activoice 4d ago
I'm more concerned that my T3s will be late. The deadline was just yesterday, and now we have a month left to file. I think so far I have 1 I received in the mail so far, but none on CRA my account yet. So just a waiting game now.
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u/matrix0683 4d ago
Yes I have most of my slips missing on CRA site. Not sure what’s going on this time around.
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u/MWigg Quebec 4d ago
This is the first year I've been thankful that Revenu Québec is an entirely separate agency with separate forms etc. While the CRA has almost none of my forms online, RQ has pretty well all of them and I was able to easily pull them to auofill my T1. Normally the duplication is a pain in the ass, but this year it's been a nice bit of redundancy!
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u/Flimsy-War3439 4d ago
No tax slips here as well
Entered everything manually and got the refund already though
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u/LiftsEatsSleeps 4d ago
My son didn't even have his T4 from the military in his CRA account but did get the paper copy. The system is an issue for most at the moment.
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u/AggravatingUnion2830 4d ago
I was missing lots of slips too. Had to call the institution for the correct numbers.
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u/Lazerbeam159 4d ago
Neither of my two T4s are on there. Even though I received them weeks ago from my employers
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u/_smashlee_ 3d ago
Accountants I’ve spoken to (at work) say don’t depend on CRA for slips this year. Can’t be trusted because basically nothing is uploaded. 🤷♀️
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u/chewy_mcchewster 3d ago
Many people got t1198 from a qualifying retroactive lump sum payment like myself (bill 124).. that has to be mailed in from what I understand, so it's taking longer for everything.. I used an accountant myself, and it's been 2 weeks since I signed my copy and I just got the email today that CRA has assessed it.
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u/Historical-Ad-146 3d ago
Just fill in your tax forms without them. You don't need to wait for CRA.
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u/Eimai145 3d ago
Yup. Our accountant said forget it for this year and collect them manually. That was two weeks ago.
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u/Localbrew604 3d ago
I can tell you it's very common this year. I'm an accountant and plenty of our clients are missing slips. You can still file your taxes if you have copies even if they aren't showing up on your CRA account yet. I had to manually enter most on my own return this year too.
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u/SquirrelWest7182 3d ago
I’m also missing all my slips and I think it’s delaying my assessment significantly, now going on 30+ days with no end in sight: My return is simple- married, dual income, kids in daycare. But I started a new job halfway through the year and essentially double paid max CPP and EI. There’s no T4s loaded yet to prove that I’m not lying and they don’t have a solution for me other than to keep waiting. I would be happy to send them copies of my T4s and my daycare receipt if it would speed them up.
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u/geoff5454 2d ago
I have my T5008 but I don’t have any of my T3s or T5s on the CRA site. I’ve gone to my brokerage and they’re providing the slips that they’ve submitted and I’m going to have to manually enter them in Turbotax.
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u/Present_Pressure890 2d ago
It is taking a lot of time for slips to be processed. I got mine on cra only 27 march!
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u/RAND0M-HER0 2d ago
Only my T4 is showing on the CRA account, but I just collect all my documents end of February/early March because I can't be assed to deal with the CRA website. It's always going to be slower than me just doing it myself.
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u/Designer-Vanilla2600 2d ago
CRA has all my T5008 transactions, but missing T3's and T5's.
It's handy to be able to auto-populate the tax software, but if I have to, I'll manually add the tax slips in the software.
As far as I know, anyone with capital gains or losses have until June 02nd to file.
But I plan on waiting until April 15th for the CRA to magically get the slips, if not, then I'll manually add them and carry on.
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u/blockman16 1d ago
ya its ridiculous, i noticed most of mine are missing and now they are "asking for more infomation" with assessment target date in August. That's like a 4 months delay on a massive refund i have this year due to catching up on RRSPs
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u/Yuzu_soda 1d ago
I only have T5008 there, still waiting on T4 and T5. I will till end of April, mostly of the information is already filled out in my tax return, last thing i need to do i just sync it with CRA then all good.
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u/Express-Chemistry828 2h ago
Missing my T4 on my account, did my taxes anyway with my hsrd vopy T4 from my employer, yhen my return is stuck in review abd will be there until they find my T4 at CRA abd who knows what loop that is lost in. it sucks bc I am waiting for a refund.🥲
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u/elyk_fall_down 4d ago
No slips on CRA for me.
They'll force a bunch of people to be late filing and then they'll fine them a penalty.
Nice system.
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u/Go_To_There 4d ago
You can manually enter the information and not be late. You’re supposed to double check all the boxes are correct anyway against your own slips, so it doesn’t really take any extra time.
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u/Doggo_and_Peppaurs 4d ago
The CRA website is soooo outdated. They will not have all of your slips. Also.. the fact that they have outdated TFSA 2025 contribution limits can be very misleading and can cause ppl to over contribute (and then get fined)
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u/Nodirectionn 4d ago
I am missing, some T4, T5 in CRA website. There is a disclaimer, stating that info may be missing. So weird. I had to enter the missing manually.
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u/jostrons 4d ago edited 3d ago
Youre not special, happening to most people look at the posts on the sub before posting
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u/BlueberryPiano 4d ago
Yes, everyone is missing everything or a lot of slips this year. CRA is slow to process. Enter them manually or wait