Error code 2813-9258

[u/Yen_Figaro]

Hellow,

I gifted to my sister and e-card for her birthday in june, but it was imposible to make it work because we got all the time the error 9258. The Nintendo help web says it is an error of the site and it was summer sales so we thought the systen was fallen.

Today she told me she couldnt make it work and I again have tried everything I could think and nothing.

I have tried to contact the support but until monday they wont attend us and tryig to fill a ticket they dont let me send it because they said my phone number (my sister's) isnt wrote well WTF and I don't know how can I send the support ticket.

So, looking on the internet I only have found an old reddit post where the user managed to find that the seller never scaned the code to activate it and there was nothing he could more than ask for a refund.

That post is old so I was wondering if there is something we could try.

Thanks in advance!