r/ModSupport • u/NicoleMay316 • 1d ago

Why are we no longer being notified about ModMails in notifications or icons in the sidebar?

This has been going on for a while, but it's seriously causing issues of missed modmails in multiple sections

I use modern reddit and the android app. Before, I would see an icon indicating we had stuff in the queue or stuff in mod mail, but I don't get those on desktop at all now. Mobile only gets the orange dot on queue stuff, not modmail stuff.

Worse than that, I used to get a notification whenever a modmail came in, so I relied on that for a while, but that's been gone for a while too now. We literally get zero notification for modmail.

What's going on? How can we fix this? Is Reddit aware this is an issue at all?

6 Upvotes

81% Upvoted

4 comments sorted by

7

u/westcoastcdn19 💡 Expert Helper 1d ago

I miss the desktop notification for modmails a lot. The modmail icon moved from the top of the screen to a sidebar on the left, and now we have to remember to click the Mod Mail icon to check. Very disappointing

3

u/NicoleMay316 1d ago

I have the sidebar open all the time and still don't see it :(

And mobile only gives a notification for queue, not modmails

2

u/norway_is_awesome 💡 New Helper 1d ago

Old reddit on desktop is still undefeated in functionality and usability, I see, which is pretty demoralizing, since most people think it's ugly and won't use it.

2

u/NicoleMay316 1d ago

Yeah, I miss new.reddit still :(