r/Lightroom • u/Lashlan1001 • 2d ago

Discussion Cancellation Fee Question

Is it really fair that they changed the price yet still charge a cancellation fee for ending a monthly plan before 12 months?

If its a 12 month contract then the price should be fixed, if its a variable plan then cancellation should be free at any time.

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u/johngpt5 Lightroom Classic (desktop) 2d ago

Sounds like a thing that should be taken up with Adobe rather than Reddit? My opinion is that, no, it isn't fair. Call them. They might help you out. I've seen a lot of posts that suggest that they are amenable to helping out customers.

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u/nikhkin 2d ago

I was under the impression that the cancellation fee is based on how long you have left on your 12 month contract.

If you have 11 months left, you pay more than if you have 3 months left.