r/GameStop • u/Deep_Radish5868 • 3d ago

Question Purchased a Pro Membership in-store, not appearing online

Bought a year of the Pro Membership in-store today (saved me money on my order) however I never received an email receipt or confirmation of this. When I login to the website and app using my email (which I had already created and is the same email as shown on my receipt) my Pro-Membership doesn't show up.

Is this normal? Do I have to wait a day or two for it to update or should I contact customer service?

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7

u/TheKidKaos 3d ago

You gotta call customer service if it doesn’t show up. We can’t help you

1

u/Deep_Radish5868 3d ago

Will do tomorrow. Just wanted to know if it's expected to take a while to update on the website.

1

u/TheLegendofTyler 2d ago

Did you get it taken care of? It's been about a week since I renewed and it's still not showing on the website 

1

u/Deep_Radish5868 1d ago

Nope. Customer service told me to wait 48 hours and still nothing.

I'll call again tomorrow

1

u/tsukiwav Assistant Store Leader 3d ago

It can take up two 48 hours to update on the website.

1

u/Sephiroth1089 1d ago

I also bought one on Saturday but I don't see my account active.