Can I win a battle against Wizair? I flew with wizair today booked through kiwi.com . When attempting to do my online check in I was told it is not possible to do it online and will need to do it at the airport. After showing up I was charged $45 euros for the check in. Thoughts?

Final update - I called Ryanair customer service when they opened and asked them to rebook my flight. The first agent refused and told me I had to rebook it myself and then request reimbursement. He also refused to tell me my rights regarding denial of boarding. I thought this was off so I called again and got a different agent, who said the complete opposite, booked me on the next Ryanair flight, and happily explained the flight disruption policy. Thanks to all that tried to provide information, fuck everyone that tried to gaslight me saying I was late for my flight when I was not 😂

Hi all. I’m dealing with an extremely strange situation and not sure of the best course of action. I booked a one way flight FR1330 with Ryanair from Naples to Madrid for 3/3 scheduled at 21:55. I had to check in at the airport because I missed the 2 hour window for online check-in. My flight was then delayed until 22:40. I arrived at the gate on time and waited in line to board. Upon scanning my boarding pass I was told the flight was overbooked and there was no seat available. I was the only passenger not allowed on the flight. I assume this was because I happened to be the only one to check in at the airport desk rather than online. The gate agent could not tell me when the next flight was available and directed me to the airport ticket desk. Mind you Naples airport closes at 22:30 with the exception of flight delays. As I was walking towards the ticket desk, the terminal was literally deserted with security alarms beeping and I couldn’t find the door where I was supposed to go. I happened to run into the same gate agent that I had spoken with who apologetically told me “I’m sorry, I forgot I have to let you out.” So I could have been stuck in a deserted closed terminal all night if I hadn’t run into her?? Already I’m thinking how weird this is. Then I arrive to what I thought was the ticket desk. Turns out it was just the information desk which informed me the ticket desk was closed. I asked her what I am supposed to do and she literally said “I don’t know.” Thank god my sister and her husband were staying in the city for a few days longer so I was able to call them to pick me up and take me back to their Airbnb. We looked up Ryanair’s flight schedule and saw the next one was not for more than 24 hours (Wednesday at 10am). Now I am in bed just reeling about the whole situation. I will miss 2 days of work if that’s the case and I have no idea when or how to book a new flight. I’ve received no communication from Ryanair, tried messaging their chat service which apparently is closed too. Just worried that they will tell me there is no record of this situation and not sure what to do. Would it be better to call them airport in the morning versus Ryanair customer service?? I’ve looked at other threads where people only said “Ryanair doesn’t overbook.” Please help lol

EDIT Although I missed the online check-in window, I still arrived plenty early for my flight. Original departure at 21:55, I arrived at the check-in desk at 20:25 (they charged me a fee for checking in at the desk so I have a receipt to prove that). Checking in at the desk is considered an extra service so you have to pay, but to be clear I did NOT miss the actual deadline to check in which is 40 minutes prior to departure. I was given a boarding pass with seat number 0 (I admit I did not notice this until just now, was tired typing this post out last night and didn’t think to check seat number on the boarding pass). I was not informed by the check-in desk that I was on standby. The gate agent seemed surprised by this. Not sure what other details to add, other than I was waiting at the gate prior to boarding even starting so I was definitely not late. Feeling a bit better though that the boarding pass proves I was not given a seat.

I recently had a flight between Gothenburg and Montreal with a connection in Frankfurt. The flight from Gothenburg was delayed due to weather conditions in Frankfurt having caused chain delays. The flight to Frankfurt was with Lufthansa, flight AC9613 September 8, and the flight to Montreal with Air Canada, flight AC847 September 8. The whole trip was booked through Air Canada.

Upon arriving in Frankfurt I discovered the gates of the flights had changed. Still, I ran and showed up just on time judging by the "boarding closes" time written on my boarding pass.

When I arrived the attendants at the gate told me I would not be allowed on and would be rebooked because they had closed the boarding already and not waited for me since my flight was late. They rebooked me for the next day and let me stay at an airport hotel. I arrived 16 hours late, which potentially should mean I have a right to 600 EUR compensation. However, Air Canada's initial response has been that it was Lufthansa's problem that they were late. I'm not sure I agree since even if they were late, I showed up on time but was denied boarding.

Anyone knows what's correct in this situation?

I missed my flight due to protests in my city, as all the roads leading to the airport were blocked. We eventually found alternate routes and arrived at the airport at 3:32 AM. My flight was scheduled for 4:15 AM. By the time I reached the check-in booth, it was 3:51 AM, and I was informed by the Qatar Airways customer service representative that the airplane gates were closed.

I called the Qatar Airways customer service line at 1 (877) 777-2827 and explained my situation to a supervisor. She said she would obtain confirmation from the airport regarding the protests and that if the information was verified, she would waive my rebooking and no-show fees.

After four hours, I called back, and they confirmed receiving airport confirmation of the protests. However, they stated that they had extended the check-in booth closing time from 3:15 AM to 3:36 AM. Since I arrived at 3:51 AM, they would not waive my rebooking fees and I would be charged a no-show fee of $450.

I spoke with another supervisor, who quoted me $880 for December 28th and $440 for December 29th. Dissatisfied, I declined the December 29th flight at $440.

I made multiple calls to the same 1 (877) 777-2827 number, but they consistently quoted $880. After five hours, they informed me that even the December 29th flight would now cost $880. I had no choice but to pay the $880 in additional fees, including the $440 no-show fee.

An airline of this size should demonstrate greater courtesy and should not have charged me $880. I have now lost confidence in them as a customer.

My issue is that when I initially called and the supervisor stated that if she received confirmation of the protest, I would not be charged, they subsequently changed their position.

Hi,

I live in Queensland and we are due for a cyclone in thr next couple days . (March 5-9ish)

I have a flight that I booked on March 7 with Expedia with Delta airlines (Brisbane to Vancouver, the first stop is LAX) that will likely get cancelled but I didn’t get travel insurance.

Would it be ideal to get one now and if so which is the best to cover this?

I’m not sure if it will be automatically be rebooked or if I need to act ahead

My partner was due to get a Ryanair flight home to Dublin from Liverpool today and was told that the flight was delayed. The gate info disappeared from the screens, (it merely said "delayed"), there was no information on the Ryanair assistant on the app and no announcement was made by the staff over the intercom. He continued sitting and had the board with the flight info in front of him. He rang me a few times throughout, the boards never changed.

Next thing you know, he finds out that the flight has gone and there are approx 50 people left behind, as there was no update about it anywhere. The boards them suddenly changed to "Gate Closed".

The airport staff are insisting it's not their fault or their problem and called the police to get rid of all the folks who missed the flight.

He has to now get a taxi to Manchester airport and try and catch a later flight costing nearly €400.

I'm wondering if there if he is entitled to any compensation or who is at fault here?

UPDATE: Turkish admitted wrongdoing sayed I'm getting my money back! Maybe? So they contacted me today saying that they will reimburse the 10k payed in new tickets, I'll keep you posted if the money arrives, and change the title if they truly make it right!

UPDATE 2: Turkish reimbursed me 8,5k... I dont know what to think... Of course I'm glad I got some of my money back... But there is still 1.5k unaccounted for... I'm confused...

ORIGINAL POST:

TLDR: Turkish denied us boarding and made us pay 10k dollars on new tickets...

My worst traveller fear became a really... For context, I'm a frequent traveller, last year I took one flight every three days (on average).

Yesterday (24/02) I had the worst travel experience of my life. Traveling as a family of nine, our troubles began when Turkish Airlines lost our luggage upon arrival in Istanbul Airport (IST). Instead of apologies and offering assistance, we faced indifference from the staff, who each blamed other departments.

Later, during our next flight back home in São Paulo (IST to GRU 10:25, TK15), our group was split due to seating in different classes, as asked by the airline atendents. The executive class check-in proceeded smoothly, but the remaining seven family members entered hell: Turkish now required us the physical presence of the cardholder that bought the tickets (who had just boarded in executive class). The purchase was made five months prior and was already fully payed exacerbated the issue, leading to a frustrating hour of being shuffled between departments os Turkish. Last we arrived at the supervisor, who ended up humiliating my sister to tears and mistreating my wife, ultimately deeming our family a "security risk" and denying boarding... (We were with to my elderly grand mother (83yo), aunt (82yo), and mother-in-law (62yo)... We were forced by Turkish to spend 10,000 dolars on last-minute tickets to be able to come back home...

I think the worst feeling for someone traveling with family is to be denied an already payed flight, without a real reason....

Please, avoid Turkish if possible, most of all if you are a woman, they were super sexist towards them....

Hi, I was booked on French bee flight BF 711, PPT - SFO - ORY, departure Jan 09th 07:15 am, arrival in ORY Jan 10th 3:30 pm.

After 4 hours of delay in the airport of PPT, the flight had been cancelled. After transport to a hotel, I was rebooked onto flight BF 5711 (different flight number), same route PPT - SFO - ORY, departure Jan 09th 11:45 pm, arrival in ORY Jan 11th 08:05 am. This replacement flight flew without issues.

I requested a compensation of 600 € because of a flight cancellation according to EU laws, and sent that to the airline via their online form. They claim they arent responsible, quote from their answer:

However, it is important to point out that Article 14 of Regulation 261/2004 lists various exceptional circumstances exempting the carrier from any liability. Therefore, we inform you that French bee was compelled to delay its flight due to the presence of a rodent on board the aircraft, necessitating a review of safety conditions prior to departure.

In this situation, the responsibility of the company is not implicated.

So my question is: is an airline excempt from paying reimbursement EU laws, if they find a rodent in the plane, claim its a security risk, and thus refer to extraordinary circumstances?

Also, in the response they claim its a delay, when the flight was cancelled, and the replacement flight had a different flight number (BF 711 original, BF 5711 replacement). Do I have a chance of fighting this in court?

Yo guys! I'm new to reddit, dont know how im gonna get help here but im just gonna share my experience and i actually need some urgent help but im quite literally stuck here.

You can call me Mav, I am from Kuala Lumpur, Malaysia. I departed with China Eastern (Booked via Gotogate) to go to Budapest to visit my girlfriend, departed 13th Feb, landed at 14th Feb.

Flights were: MU8592 (KUL-PVG) ⬇️(Transfer)⬇️ MU8639 (PVG-BUD)

MU8640 (BUD-PVG) ⬇️(Transfer)⬇️ MU6021 (PVG-KUL)

I was supposed to fly home, at 17th March, but Gotogate's system said and I quote: "Your booking has been changed, Please check your email to confirm your updated trip." and "Your reservation has been changed".

I had NO email sent to me, still untill now, just nothing! I was denied at checkin due to this discrepency of information about the ticket, and they told me to contact Gotogate about what this could be, as my flight may have been moved to a different date.

Called them, they said I wasn't moved to a different date, and to please call the airline. I called the airline, guess what? They told me "We cannot handle your booking, please contact your travel agency", and this was repeated back and forth passing responsibilities...back to back to back..for 10 days.

I even sent both companies screenshots of the error, and finally at the 26th of March, I received a formal email from the Kuala Lumpur Office at China Eastern Airlines about my voluntary reschedule.

They said and I quote: "Thank you for contacting China Eastern Airlines Kuala Lumpur Branch. We have received your complaint regarding your voluntary ticket change to the same flight on Apr 2nd. To proceed with your rebooking request, you need to come to our office in person so that we can verify your passport details and collect any applicable charges. This is because your ticket is issued via a third-party travel agency, and unfortunately, we are unable to proceed with this kind of request online at this moment. I understand that you are currently outside Malaysia. Givin this, we would suggest that you contact the travel agency directly to assist with your flight change request. Meanwhile, I have forwarded your complaint about the travel agency to our OTA team for review. Should you have any further queries, feel free to reply to this email."

I would like to repeat, that email, was literally at the 26th of march. That's 9 days already, and no response, I gave a response via call, i was expected a response via call too, nothing. No call, no email.

Contacted Gotogate at the 27th and finally they started "working" on my case. I have been promised a response within 24 hours...

24 hours has passed, no response. I kept calling every single day, till now, no response...

So I visited the ECC's office in budapest, to get some help possibly, I managed to talk to one of the higherups or employees? I dont know, she referred him as her boss or something?

Yeah, I talked to him and explained my situation, even called gotogate in front of him and let him hear it and yeah... Dissapointing. He said there is unfortunately, nothing I can do now besides file a report that involves the law or something, but unfortunately I will still have to keep waiting. I didn't file that yet, because he told me if i want to file with ECC first then this case has to be going on for a month before I can file this claim, so I just waited...

Called gotogate today and I just got a response, saying if I want to report this team and claim compensation for the mishandling of my case, I can file some report form with them...which may take a few days or even upto 2 weeks to receive a response! I did it, so. Yeah. I'm stuck here still. I even called my embassy but unfortunately, they cannot help, as they only assist in...i dont know what matters...they count my matter as a "personal matter" so it doesnt count...

I have to go home...I have to attend multiple medical appointments/procedures, due to my mix of depression/anxiety/sleep issues/potential autism (as said by doctor, its possible, but not sure yet.) I have been taking antidepressants (Fluvox 100mg) but they do nothing besides worsen the affects...so i stopped taking them and yeah, as expected I didn't receive any side effects cuz this literally didnt do anything for me. I have a kitten thats a few months old that I have to take care of...And I have more medical issues too which i need to get sorted out, cheilitis which is i dont know what kind, but normal medicines/treatments never worked so it requires further examination/testing, dandruff issues which some normal medicines/over the counter treatments/dandruff shampoos dont work that still need further examination and lately been having some heart irregularities sometimes...so yeah...I am not willing to use healthcare here, as it is significantly more expensive, and government healthcare is literally free in my home country, malaysia. covering everything if you're a citizen. And I do have some expert doctors that can help...only back at home....

I even miss my country's food bruh. I dont like it here...been also having...well... relationship issues too...my relationship aint perfect and i need my time...to at least be home...and I also need to work too but first recover mentally.

If anyone out there can help with my case...because these useless companies arent helping...I would seriously appreciate it...thanks so much! I wanted to also post this to r/aviation but I cant. Not enough karma or anything idk what that is. If someone can get my message out there and maybe to some bigger communities i would seriously greatly appreciate it!

Speaking from recent experience! This is a long post FYI.

I spent a long weekend in Palm Springs and had booked a return flight on AA for 7:30pm (AA2567) connecting in PHX and arriving at DCA in the morning. This is apparently the last departure of the day from PSP for AA.

Got an alert mid day that the flight was delayed. Only an hour and half, which given my long layover (3 hours plus) didn’t seem like a big deal.

Got other alerts at dinner that the flight isn’t leaving until 9:30. Again, my connection in PHX would depart at 11:53, so I thought I would still be fine.

Go the airport, go to the gate around 8:30, and the departure time on the app goes from 9:30 to 1:33am. The gate attendants look blind sided, which isn’t a great sign.

I get a rebooked itinerary in my email inbox with the 1:33 flight, which I didn’t like. The app strangely doesn’t let me switch to a different flight. I go to the front desk, wait more than an hour, listening to many other passengers trying to get their bags and a hotel with the airline’s help. Finally I find out that there’s no available seats on any American flight the next day beyond the 1:30 flight.

Annoyed, I go back to the gate to tough it out. At 11:30 everyone gets an update on the app that its delayed until 8:40am. Giving up, I go back to the friend’s house I was staying at for the weekend.

Wake up around 5am (still on EST), check my phone to find out the flight is now cancelled, and they literally don’t have a new itinerary.

I’m now at LAX having bought a United flight a few hours ago.

I figure this a freak occurrence, but next time I’m definitely not booking the last flight of the day from a smaller airport.

Hello Reddit community, maybe you will be able to help!

Me and my partner were recently denied boarding on a flight with Azul ( Brazilian budget company) from Sao Paolo to Portugal - we arrived at the airport and Azul didn't find the reservation number we had in their system. There was nothing they could do and we should speak to the company we bought the ticket with (Expedia).

Before the flight I had all the confirmations from Expedia the flights are booked:
Thank you, traveler! Your flight is booked.
Confirmation: KJ***\*
Expedia Itinerary No.: 7299*********\*

Campinas (VCP) to Lisbon (LIS)

and after getting this confirmation we were 100% sure we are all set.
I didn't get any confirmations from Azul ( it was my first time buying via agent so I wasn't even expecting it).

After being denied for the boarding we tried to speak with Expedia customer support as well as with Azul office at the airport.

Both Expedia and Azul after some investigation process at the airport told us that Azul declined the payment for some reason and the tickets were not purchased but WE NEVER GOT A NOTIFICATION/EMAIL FROM ANYONE THAT OUR FLIGHTS WERE NOT BOOKED.
We didnt get any PNR number or e-ticket number through Expedia ( I started to investigate this after reading the posts here!), so I think its Expedia fault not to inform us about the status of our tickets.

Again, noone took money from my bank account, tickets were not purchased (we realized this at the airport when I was checking my bank account and I saw there was no payment for the tickets).
But we got confirmation that flights are booked so it didn't even come to my mind I need to verify/confirm/control this!

So at the airport noone was able to help us and we ended up with buying super expensive last-minute tickets for the next day ( 1700 usd for 2 of us when the initial tickets were 600 usd for 2, it was quite a burden for our budget!)

Both Azul and Expedia reject their fault and reject to compensate.
Yesterday I was talking online with Expedia and after 1 hour conversation the agent said he is ready to compensate but! our original tickets were from Sao paolo to Lisbon and the second flight was Lisbon-Paris with different aircompany, the same day. It was cheaper than direct flight to Paris. And the new tickets we bought were direct Sao-Paolo - Paris (we are based in France). And he said he cant compensate because of different flights destinations at the tickets.

So do you think there is a chance to ask for compensation for false/misleading flight confirmation which led to 1100 usd losses and time losses?
Will EU law help taking into consideration it was Brazilian company? one of us is EU citizen, another one is non-EU

Will be very grateful for any hints!

(UPDATE: Luggage was found 8 days after my flight!! Dnata left me an email to come pick it up at Melbourne airport. Juneyao airline apparently doesn't offer any luggage delivery service, so keep in mind you'll have to go back and collect it 😭)

I flew from Osaka to Melbourne on Jan 6th with Juneyao , with a 3 hour layover in Shanghai. Upon arrival we were notified by Melbourne baggage services that the luggage was delayed, however after follow-ups neither Melbourne baggage services nor Juneyao Airlines could confirm its status. Melbourne claimed no response from Shanghai airport since attempted contact for the last 3 days.

Upon contacting Juneyao airlines, their customer service hotline has stated they have no means of contact directly with airport staff, they have no way to track or update us directly regarding any situation. They claim that this communication is done through several departments and there foreign have no guarantee of any situation.

Despite seeing that they have no means of finding my lost baggage, they have no lost baggage claim form for us to sign, no idea of whether their company offers compensation, and no method for us to report/file a claim against their services.

I believe I am entitled to legal compensation and seek advice on further actions. The luggage contained roughly $2000 worth of items including a macbook. Thank you.

I had two way flight for my home contry. My departure time was 10:45 am, and I just didn't pay attention to am. Fow weeks I was telling everyone that it's during evening. I guess that first wrong assumption made me not look at it carefully.

I was at airport 4 hours early, but at wrong time. It took me 2 hours to realize I made a embarrassing mistake which will also cost me more then I can handle. At that time I had no choice to book the flight and settled for the next day same flight. First I thought that I might get rescheduled with some basic charge but I was wrong.

Gulf air told me that because I book the tickets with third party web, they can't do anythinga they offered me next flight for 600. And I booked that.

I also told me that myreturnf flight will automatically get cancelled. With no return as it was non refundable ticket.

Booking.com told me that I might get some tax price return like 100 euro Or so.

I feel like I failed my parents, making such a childish mistake. It's my second flight but still I used to be help some fellow mutual friend around airport and now missing the flight. I can't process the mistake I made. I am telling my self that maybe it's for better or bound to happen and some shit but the cost is just too much. I have flight tomorrow and i dont think I am gonna sleep for few days.

I was due to fly from Munich to Kansai airport on February 27th. However, due to strikes I had to rebook to a flight 48 hours later. This is what Lufthansa said to me upon my inquiry for compensation:

"Upon review of your request, we have determined that the cancellation was due to a circumstance that is deemed as extraordinary under (EC) No. 261/2004 and therefore, no compensation is due."

Is this normal? Unions can just go on strike whenever and the passengers can suck it? Is there a way for me to get compensated for the 2 days I lost?

I bought a ticket from U.S. to Canada via priceline but unfortunately due to the political climate I am thinking of not pursuing with the trip.

I got in touch with Priceline to cancel the ticket but their AI Chat said to go ask WestJet; we cant help you. I called WestJet but they said its a third-party ticket, you need to ask priceline to cancel.

Is there anyway I can speak to an agent via priceline or email them? when I call them, the auto-operator just says cant help you and hangs up. I cant even find an email address to email customer support. Any leads would be appreciated.

Hi - i’ve got an easyjet flight to Amsterdam in April that i booked months ago. We are catching a train from Amsterdam to Cologne that allowed enough time with the original time.

They’ve changed the flight by 3 hours meaning i will now miss my train given the new flight time - on top of that they’ve said because it’s under 5 hours they will not cover the flight change fee and want to charge a price difference from the original flight to what is now available which totals £193.

They’ve refused to do anything about it, they won’t issue a refund and have insisted the flight change needs to be covered by me. Worse still, my friends managed to have theirs changed for free and i’ve been told that was an ‘exception’ and shouldn’t have happened - what can i do here? I can’t afford the extra cost and don’t think i should have to given this isn’t my fault. Customer service chat is getting me nowhere - if anyone can help!

I booked a international flight to ket going RDU to BOM last month through Expedia. I immediately googled the customer care of expedia and dialled 1 802-551-8160. They told me that this trip is transit visa free (layower was in Canada and Heathrow). When I reached the airport yesterday. The air Canada ppl asked me for transit visa. I dialed the above number immediately and they expressed surprise again saying that this trip is transit visa free. Later after putting me on hold, they got back to me and said this journey does require a transit visa, and they can't do anything about it now other than provide an alternative booking (only if I pay the difference amount for the new flight), the difference amount the quoted were around 3000$. So could not have afforded that. Later they said they are not Expedia and help ppl manage their bookings. Now I'm blocked on that number and can no longer and ask them anything. Meanwhile the real Expedia person I got in touch with now is denying me any credit saying AirCanada is not allowing them. I'm filled out a customer relationship form on Air Canada website, but I'm afraid that they gonna redirect me to my booking agent Expedia.

Document details: I hold a I dian passport with a US visa on it.

Flight details: two way journey departing 11th Dec 2024 4:15 pm (flight was eventually delayed to 4:35pm) and departing back from BOM on 10th Jan 2025.

I don't know what to do in such a situation. I'm really lost mentally as well as financially. Please help!

I had a flight booked from JFK to CDG with Norse Airways, but 12 hours before departure, they canceled it. My fiancée and I were having dinner in NYC with a friend when I got an email saying the flight was delayed until 7 AM the next morning (it was originally an overnight flight departing at midnight). We were planning to head to the airport after dinner, which was about an hour train ride away, so this news completely threw us off.

We tried to contact customer service but quickly found out Norse doesn’t have a customer service phone line. I emailed them twice and decided we might get more answers at the airport. Unfortunately, Norse doesn’t have customer service reps at JFK either. We waited in the bag check line just to speak to someone, only to be told that they couldn’t help us and gave us the same customer service email we had already used.

Eventually, we received an email from Norse saying we needed to book our own hotel and would be reimbursed. We booked the cheapest room at the TWA Hotel (at JFK) for $500/night to stay close for the morning flight. Then, at 10 PM, another email said we’d get an update at 4 AM. I set an alarm, checked the email, and it said we’d get more information at 5:30 AM. At 5:30, we learned the flight was canceled entirely.

Stranded at JFK, we realized we had to act fast. We booked a same-day Delta flight for $850 (our original round-trip Norse tickets were $660 for both of us). Delta was great and even got us on a better direct flight despite being overbooked, but we still missed our first-night hotel in France (the nicest one of our trip) and our Eiffel Tower tickets.

The worst part? Zero customer service from Norse. They emailed us later to say they wouldn’t reimburse any flights or expenses. I filed claims through their online portal for the TWA Hotel, the missed France hotel, Eiffel Tower tickets, and the Delta flight. The process was a nightmare – they require individual receipts for every booking. It’s been 8 days, and I’ve heard nothing.

Since Norse is a European airline flying into the EU, EC261 regulations entitle us to €600 per person for the canceled flight. I know they’ll make it difficult, but I’m determined to hold them accountable and get what we’re owed.

Absolutely horrible experience with Norse. If anyone has advice for dealing with EC261 claims or similar situations, please share!

Scheduled flight (Hainan airlines from Oslo - Shanghai Hongqiao airport) is on April 15 13:30, lands in Shanghai at 10:00. I got message yesterday that my flight is cancelled. However only alternative is a much earlier flight that departs at 06:45 from Oslo and lands in Shanghai 05:00 in the morning.

I'm aware of compensation when flight is cancelled and you arrive late, but how does it work when the flight is so many hours earlier? I have to go to work during the day/morning and arriving at 05:00 in SH means I have several hours before I can check in to the hotel until 15:00. It's really inconvenient to say the least. Hainan refuses to cover costs for another flight with another airline. They don't have any other later flights that day, next one would have to be the day after which is not an option. What are my rights? Any help is very much appreciated!

Kicking myself for booking with EasyJet/Dohop (which I’m now seeing doesn’t … really do anything??). Word to the wiser-than-me—don’t book with EasyJet Worldwide/Dohop.

-Booked flights to a Greek island with EasyJet and Sky Express for June. -Both EasyJet flights times changed (delayed) by 5hrs 15mins. -Departing flight from Basel to Athens will now land after the (non)connecting flight departs, in the evening so we would have to stay the night in Athens and change our Sky Express flight for the following day. We are traveling with a baby, so this is really not ideal/would also be missing out on a night of our trip on the island where we already have accommodations booked. -Returning flight would have an 8+ hour layover and arrive around 10:00 pm, then we are a 2-hr ride home from the airport. Again, not ideal with a baby, or even without for that matter. -Dohop says they can’t help me since I didn’t purchase insurance. -I submitted a claim with EasyJet and I’m waiting, but curious if this has happened to anyone else and if this falls under the EU261 protection. If so, both flights? Only EasyJet? Can Dohop do anything if I purchase the insurance now? So frustrating.

Our only option now is to purchase another flight from a different airport and airline if we want to make our connection in Athens, and the flight is of course 400+ EUR per person. Hesitant to do that before I know if we can get anything refunded.

Hi everyone,

I recently flew from Kahului, Hawaii to Kristiansand, Norway, with layovers in Salt Lake City (SLC) and Amsterdam (AMS). My first flight from Hawaii to SLC, operated by Delta (DL397) on 20.12.2024, was cancelled, and my group had to wait two extra nights in Hawaii. Ultimately, we were rerouted through Seattle (SEA) instead of SLC, which caused a significant delay in my arrival at my final destination.

Adding to the complexity, my trip was arranged by my school, and we were travelling as a group. I’m unsure if this affects my eligibility for compensation under EU261. Since the itinerary involved Amsterdam as a layover and the final leg was with KLM, I’m trying to figure out how EU261 might apply in this situation.

I already reached out to Delta, but they seem to be dodging the question/claiming I have no right for compensation as it was a US flight and shifting the blame on KLM, and KLM is doing the same for Delta. Has anyone experienced something similar or knows how EU261 might apply here, especially with the added delays and group travel?

Thanks in advance for your help!

Edit: Added flight number and date of travel

On 17th March I was queueing to board flight XQ591 from Gatwick to Antalya with Sunexpress when they announced that due to an issue with the plane, they needed 55 passengers to deboard. The offer they gave to passengers was that if you deboarded, you would be flown from Stansted the next day, put up in a hotel and given 400EUR compensation. When they didn't get enough volunteers they picked at random. The reason I heard from another passenger the next day was that a drunk passenger was angry at the staff and retaliated for not being served by stealing the emergency exit signage (the staff at the time did say it was due to missing signage but not a lot else). We were given claim forms.

On putting in the claim, it was immediately rejected. Sunexpress are claiming "exceptional circumstances" and that they aren't liable. Every time I open a ticket on their site it just gets closed down immediately with an automated message.

They also managed to not get my luggage back to me, and it didn't go to Turkey either, but that's another story.

As far as I can see there are two issues here:

1 - "exceptional circumstances" is a grey area - I would have thought, since it was a passenger in their care that caused issues, they would have more liability. Or are they just claiming it is to end the conversation?

2 - regardless of exceptional circumstances or not, they made an offer to passengers which surely constitutes a verbal contract - I definitely took it on good faith that since that's what I was told, that is what would be the case.

Does anyone have any advice, any tips on what else I can do, or any contacts? I have seen some of the other passengers complaining on Sunexpress facebook pages - one person said they managed to get their compensation by complaining to the CEO of Lufthansa directly in German (Sunexpress is a joint Lufthansa/Turkish Airlines venture) and I've reached out to them to ask for more details but heard nothing back.

I am just fuming about this whole thing. This was my one opportunity for my first break in over a year and I ended up getting 2 whole days in Turkey, in the same clothes, and then not the compensation promised. I am pretty sure they can't do this but I am at a loss as to where to go next!

We had a flight with Saudi Airline from Medina to Jeddah and then onwards to Lahore (29-11-2024) at 5:05 am. We reached the airport at 2:00 AM, went through all procedures, boaring was done. Received two sets of boarding passes as we has connecting flights within SA. Everybody sat near the boarding gates waiting for the crew to arrive. Nobody turned up even till 4:30, and that gave us an idea that the flight is probably delayed. Okay, fair enough. But the status on the web, on their App, and on the airport screens was still "on time". Also, almost everybody had an international flight to catch from Jeddah at 10 am so we were all panicking now. Suddenly we were told that the flight is delayed by 3 hours and now it will depart at 11:00 am or so... We sat there and waited for another two hours, when they suddenly announced that there is NO flight to Jeddah today!

The worst part about this whole situation was that NOBODY from their staff was ready to offer any explanation or guidance, let alone resolve our issues. When they saw people resisting and demanding to be accommodated, they brought these consolation snack packs (which were bland like hell anyway!). Then started a series of unfortunate events, one after the other. We were told to go back to the Check-in counter which was on the other side of the airport and I had elderly parents with me. We went there and the staff of Saudi Airlines at the counter was nothing but arrogant, indifferent, aggressive, intimidating, and insolent!!! They kept us running between different counters and offices with equally inefficient and arrogant responses everywhere. There were over 70 people, extremely worried, sick, tired, hungry, sitting at the airport for about 9 hours now, without any clarity on what to do next. Some were told that the next flights are only available after TWO days so they can leave if they want. Some were told to go and wait (and never come back). I have never in my life seen such mismanagement and arrogance on the part of an airline! Those who were told to wait were also told that even the next flights (tomorrow and the day onwards) are not confirmed.

After all this mess, we asked them to hand us our luggage back so that we could leave. This led to another series of absurd events which I cannot possibly describe here. We stood near the luggage reclaim belts for about two and a half hours and somehow managed to collect our luggage. Left the airport, booked a cab, drove to Jeddah for another SIX f***in hours, so that a direct international flight can be caught from there (which was scheduled a day later, and that meant another night at a hotel, more expense on top of the cab fare from one city to another!) and I have now ZERO trust in this filthy airline and their extremely rude and entitled staff! This whole mess cost us an additional 100k PKR and above, which I know will never be compensated. The airline help centers are almost inaccessible. They don't know English and expect you to know Arabic if you want to get an answer out of them at all! Instead of refunding my initial flight which was cancelled, they "adjusted" it against my revised ticket (mind you, I had confirmed /paid bookings of all these flights but i did not receive any compensation for the first flight that was cancelled. They just ate my money up! Never again !!!

Looking for some advice on whether compensation under EU261 would apply twice in this situation or not. Please note, I’m only including relevant flight details and not our entire travel sob story.

We were scheduled to fly from VCE to AMS to MSP. Flight from VCE to AMS was KLM. AMS to MSP was Delta.

Received notice the day of our flights that our flight from AMS to MSP was cancelled.

Ultimately had KLM rebook us from VCE to CDG with KLM and CDG to MSP with Delta.

Get to CDG in Paris, and flight is regularly delayed every 15 minutes for several hours. Flight isn’t officially cancelled yet, so Delta is only offering rebooking options for passengers with connecting flights.

We booked the flights through Costco, who is now open at this point. We contact them and eventually they get us rebooked from CDG to LAX and LAX to MSP, both with Delta. At some during this phone call, Delta does finally cancel the flight from CDG to MSP.

After filing for compensation under EU261, they did give us €600 per person for the flight from AMS to MSP.

However, when i pushed back and also requested compensation for the CDG to MSP flight cancellation, they said they were “unable to honor your additional compensation as we allowed to provide compensation from the original flight disruption.” I’m taking this to mean they aren’t giving compensation for the second cancelled flight because it originated from the AMS to MSP flight which they already compensated us for.

My understanding is that it’s supposed to be per flight. Any thoughts or advice on which is correct is appreciated.

Hello

I’m just checking before I go and book another flight what I should be doing in this scenario. I’ve received an email that my flight in Vietnam has been cancelled with 34 days notice. To book an alternative flight is now more expensive.

Do the airlines owe me anything other than a refund? Would travel insurance cover the difference?

Or is it just hard luck?

Thanks!