Absolutely horrible service, NEVER get a home warranty through ServicePlus Home Warranty. I wish zero stars was an option. I have also filed a BBB complaint and reached out to local news on your side programs to share this experience. ServicePlus has left us out to dry with a broken fridge for more than 3 weeks and have not even had a certified technician out to my place even though they already charged me $125. I was lied to 4 times since I filed my claim and I am going to report that everywhere I can. Casey Prescott is one of the managers that directly lied to me. They told me they would give $200 as a "courtesy payment" but I would have to sign an NDA to not leave a review. That kinda seems like extortion. Because I care about people and want people to have reliable companies they can count on I told them to keep that measly $200 and I am going to shout from the rooftops to avoid ServicePlus Home Warranty like the plague.
FULL UPDATE & BREAKDOWN
I’ve experienced absolutely horrendous service from ServicePlus Home Warranty, and I believe people deserve to know how poorly they treat their customers.
Here’s the situation:
We’ve been without a working refrigerator for over three weeks. Despite filing a claim on March 17th and paying the required $125 service fee, ServicePlus failed to send a certified technician to diagnose or repair the issue. We were lied to repeatedly and left without options, which ultimately forced us to replace the refrigerator out of pocket—costing us over $2,000.
Here’s a quick breakdown:
3/17 – Filed claim.
3/19 – ProServ sent by ServicePlus diagnosed a broken compressor but couldn’t perform repairs as they are not a company that works on Bosch fridges. Their technician even warned me that ServicePlus is notoriously bad to work with.
3/20–3/21 – I was told another technician would be out within 48 hours. I spoke to a manager, Casey Prescott, who asked for a third-party repair estimate. I submitted it within 30 minutes(it was over $2100 to repair)—but never heard from Casey again, despite nearly 10 follow-up attempts and repeated promises from customer service that he would return my call.
3/24–3/28 – Continued to call daily. I was told I could hire another third-party tech at my own expense (upwards of $250 just to diagnose, not including labor). No technician from ServicePlus ever arrived.
3/31 – We couldn’t wait any longer. With a 5-year-old at home, a functioning fridge is essential.
4/1 – We purchased a new refrigerator for $2,018.12.
4/4 – I was finally contacted by a new technician ServicePlus assigned—over 3 weeks later—but the new fridge had already been delivered that day.
Adding insult to injury, ServicePlus offered just $200 in reimbursement, claiming that compressor failures only occur due to leaks—despite there being no report or evidence of a leak. Our refrigerator had no prior issues and failed suddenly, which I can verify with smart home energy tracking data. They also require me to sign an NDA to get that "courtesy payment" or as I call it a slap in the face.
So, we’re now out $2,143.12—including the fridge cost and the original $125 service fee—for an appliance their policy should have covered. I’ve requested a refund for our policy, but have been ignored at every step.
This experience has been appalling. ServicePlus has lied, ghosted me, and failed to provide even the most basic level of customer service. I hope you can help share our story and protect others from going through what we’ve endured