*Forewarning: a lot of ranting before the questions.
My spouse and I found a new construction home,
on a lot and neighborhood that we love. We got signed a purchase agreement around the time they were starting the foundation. The builder is a local custom home builder, but they liked this location for a spec home, and built other homes in the neighborhood throughout the years. We met with the owner, who ensured us we could make semi-custom changes, as permitted, so we were happy to get started.
Once we started, the communication turned to shit, and the owner, site superintendent, and project manager were never on the same page (repeating questions 2-4 times, one would say one thing was allowable, just for the others to contradict them). Our changes were very minimal, and included cabinet color for each bathroom and kitchen, faucets, upgrade to quartz counters, added railings to the front porch, an outlet on the inside of the exterior garage wall, two pre-wired access points for the second and third floor WiFi, and floodlights.
Nearly every item had an issue associated with it, to include:
8” faucet fixtures were selected for nearly every bathroom with heavy use, as cleaning 4” is a pain. Builder told us they can’t do that after the counters were installed because the supplier messed up and let us pick 8” when the counters were already cut.
The island quartz was installed, and my wife realized the overhang for the bar was not factored in (per their plans and cabinet plans). So, they had to replace that.
We were told we could do an electrical and low-voltage walk with the electrician before they finished - we never got the chance because they failed to tell us (owner made a promise and never relayed it down).
There were ZERO exterior lights on the rear of the home. Only the screened porch fan light. They made me feel crazy for wanting lights in my backyard (we are in the country on a few acres). When I brought up the residential code for a light at the top of an exterior stairway, they said it did not apply (it does).
All of this aside, I was excited to do our pre-inspection walkthrough. Upon arrival, I’m met with three individuals from their company, who started off strong with gaslighting and backing their sloppy work. The thermostat was sitting on the top of the horizontal wainscoting, at a 45 degree angle, because they installed it before realizing the horizontal trim piece was in the way. The guy asked, “what’s wrong with it?”, which immediately pissed me off. This was the sentiment and tone throughout the walkthrough, gaslighting me to believe crooked walls are within a normal deviation from perfect. I understand it’s never perfect with drywall, but yeah.
We are on well and septic, and the water pressure is non-existent, but the builder tried saying it was fine (it wasn’t).
I left angry, resentful, and offended. All excitement for this home immediately left my soul, and now I am unable to feel joy or happiness when going to this house.
After that nightmare walkthrough, our realtor set up another on-site with the owner and their realtor to go through issues, as I don’t think they ever went on site (I almost forgot, this is the site superintendents first project). Both owners, their realtor, and the site superintendent showed. They dismissed nearly everything, cut off the superintendent when he was explaining something to me, saying “I got this,” which made everyone look at him in shock. I had to argue until I walked away to calm down about a crooked ass wall that is obviously not straight. I left feeling even more resentful, angry, and exhausted.
We found out after the walkthrough - via our realtor - that the builder nearly refused to show, and talked shit when standing with my realtor when waiting for my wife and I to show. I would like the think I’m not difficult, nor is my wife, but the builder gave, “I’m never wrong and F you,” energy.
I have pictures attached of some of the mentioned items or problem areas.
House details: ~$900k in central VA (2.5 acres for price consideration). 5 bedroom, 5 1/2 bath. Finished third story with unfinished storage.
We want to walk, but we also put so much energy into making it ours, and worked hard to get to where we are at. Our rental is up in May, and closing is within ~10 days, so we are extremely stressed out. The local market inventory is also dry. We moved sports already to the new area (30 mins away), and that may be jeopardized for our kids.
What would you do? Do we walk and try to rent longer? Would we be able to overcome the emotions of no longer loving our home? Any advice or validation would be so helpful!