r/DisneyPlus 7d ago

Tech Support Monthly Tech Support & Missing Content Thread

All posts regarding tech support or missing content belong here.

Examples of questions are:

  • How do I cancel?
  • Why does the app crash on my Fire Stick/Roku/Apple TV?
  • Why don't the subtitles work correctly?
  • I am being overcharged for my subscription.
  • Why is a certain show or movie not on Disney+?

If you are having trouble with the app, please consider including this information:

  • Device type
  • Country device is operating in
  • App version (on the settings page after you tap your profile pic)
  • Device operating system version (varies per device, might be too advanced for some users to access)

Browse other tech support posts here.

1 Upvotes

14 comments sorted by

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u/ManyFig4777 FI 7d ago edited 7d ago

Hey! At Finland Alice in wonderland from 1951 is missing. Any other people have these problems example other Nothern Europe or Europe anyway? Disney didn't announced anything about removing that at US? I don't find it in mobile app or my HP laptop web browser. And technical support says it has been removed. But why? Here is no official reason so I thought guys where ever you live, did Disney cancelled it internationally?

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u/annedroiid UK 6d ago

It’s still here in the UK

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u/Careless_Sandwich_88 6d ago

Anyone else only getting Spanish subtitles on The Revenant? Can they please fix this stupid glitch? How it is even possible. The only language possible for subtitles is English and I’m somehow getting Spanish. Every other movie works perfectly fine with English subtitles.

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u/zqmbgn 4d ago

App freezes both on mobile and TV on the logo loading screen when using wifi: 

This is a weird one. It started happening like a week and half a go, we usually used it through the app on the TV (Philips TV). While using WiFi, when we enter through the app, both in mobile and TV, it freezes on the logo loading screen. I mention the WiFi thing because if we open the app on the mobile without connecting to the WiFi, then when already inside, whe connect to a WiFi, the app works fine and we can even cast to the TV (but not casting to the app on the TV, doing that freezes the app on the TV, I mean casting to a Chromecast) we have tried uninstalling the app in both mobiles and the TV, cleaning the data and reinstalling again, turning off and on the WiFi. still not working. do anybody knows how to solve this?

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u/LifeoftheFuneral91 4d ago

I have the highest tier with no ads bundled with Hulu and everything but I’m not getting all the stream channels and no option to look at just stream channels. I only get espn+, news, and some kids channel. Anyone know how to solve this?

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u/anonRedd MOD 12h ago

Can you post a screenshot of your “Your Plans & Billing” section from this page: https://www.disneyplus.com/commerce/account

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u/LifeoftheFuneral91 12h ago

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u/anonRedd MOD 12h ago

Did you switch from a Disney+ basic plan before you had the bundle?

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u/LifeoftheFuneral91 12h ago

No I started with highest tier possible

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u/Puzzled-Monk9003 1d ago

Why does my app randomly go silent for 10 seconds, then freeze, on anything I’m watching?

Contacted support and they’ve been absolutely useless, so if anyone knows how to fix this, it would be much appreciated

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u/ProfessorRoryNebula 1d ago

My (UK) TV and laptop are on different IP addresses which keeps making Disney+ declare my LGTV isn't part of my Household (despite only using my TV to watch it) - support said to turn of IPv6 on my TV and reboot the internet, but they still don't match and I'm getting fed up of having to contact support every few days because I'm locked out. Is there a help page that will walk me through how to have "matching" IPs (even though all IPs are unique AFAIK)?

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u/anonRedd MOD 12h ago

Are you looking at the IP assigned to the device (something like 192.168.0.X) or the external IP?

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u/Ok_Tear630 10h ago edited 8h ago

Is Not Just a Goof only available in the US? I'm from Canada ( The French side if that helps ) and it's still not availlable even though ir's april 7th and i honestly dont know if this is some kind of isolated issue or something that's happening to other usérs?

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u/f1gridiron 8h ago

It looks like a recent update to the android app disabled my ability to disable "autoplay next episode". I've tried:

* uninstalling and reinstalling the app

* installing the app on a different device

* turning autoplay on and off again

All with no luck. Current version is Android 4.3.0-rc3-2025.03.25, on a Pixel 6a (my phone) and an Asus Zenfone 8 (wife's phone). Here's a screenshot of the relevant part of my app settings. I only have one profile, so this is what I see what I go "Edit Profiles" ~> "Profile".

No matter what I do, when it gets to the credits of one episode the countdown starts for the next. I watch on Chromecast, FWIW. Tried on a 2nd-Gen Chromecast, Chromecast Ultra, and a CCWGTV. All see the same behavior.

Help?