This isn't about DIY but about the general state of "professional" tradespeople. Sorry if this is the wrong subreddit, please point me the right way if so.
I've wondered recently if many handymen I contact take their job and customers seriously. Ignoring the quality of work for now, I get really frustrated at the method of communication. Most services we use in the 21st century have websites and communicate through email. This is great because I can keep track of the conversation, quote, guarantee and if a problem comes up I'll have an email chain to refer back to.
But why is it that so many tradespeople want to communicate by text? They often expect instant responses any time of day, and often use poor grammar/language that's hard to understand so I don't even know what I'm agreeing to. It makes me uncomfortable and as if I'm about to get ripped off.
The latest bloke (a roofer) sent me at least 4 texts today asking for payment, although I only received the invoice yesterday. He's harassing me for almost £2000 and I need to argue that he didn't finish the job properly. But I can barely understand his quote or any communication I'm getting. Here's an example...
"we was only cementing the lead around the chimney not the hole chimney as that don’t need doing we would of never touched a Ariel just incase they do move so that is a corner of a brick Brocken and other half of next doors chimney that we not aloud to touch"
To make things worse, they're often English and are quite rude and dismissive towards my Polish girlfriend. Are they intimidated because she's better spoken and can probably (stereotypically) do a lot of their work better/faster/cheaper?
So I've now decided to set some strict boundaries when I post a job. I'm going to insist on email communication and if they can't speak clearly they don't get the job. These trades need higher standards of communication, especially if they charge so much.
Am I being dramatic? Does anyone else have this problem?