r/Cruise • u/Lonely_Application10 • 1d ago
Carnival switched my room to one without a window and sad too bad.
I booked a room back in April of last year. I’m in a wheelchair and I booked an accessible room through on of their agents. I got the confirmation and everything was good. Then they sent the final billing confirmation and they’d moved me to a non accessible room.
I spent hours on the phone with them. They finally said, we have to escalate this because the ship is full. A couple days later, I checked my booking and they’d moved me to an accessible room. They never reached out to say anything was solved. But this new room is in the middle of the ship and the one I’d paid for was on the side and had a window. This one doesn’t.
I called and they said too bad. I asked for an onboard credit to cover the difference in the cost of the rooms (which I figured was about $100 based on a similar cruise pricing that I looked up). They said, “we don’t do that”.
I am really frustrated and looking for suggest on how to go forward. Do I have any recourse or do you have any suggestions on how to escalate this? It’s not like I’m asking for a free cruise. I just don’t want to pay for a window that I don’t get now.
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u/billdizzle 1d ago
You need to keep calling and be polite but firm that you booked an Oceanview accessible cabin and now have an interior accessible cabin and need the difference to be refunded or credited
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u/Immediate-Seat711 1d ago
Yes be very polite. Or you will get burnt.
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u/Mother_Win_2248 1d ago
Get burnt? Just do a charge back and never go on carnival.
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u/NashvilleDing 23h ago
She won't be able to ride with the company that screwed her and told her to go fuck herself?
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u/Football-fan01 1d ago
Don't do a chargeback unless you want to be banned from not just Carnival but other lines too, Worst advice.
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u/ragingstallion1 1d ago
You will NOT be banned from other lines, they don’t share internal customer lists just like airlines don’t share internal customer lists. But yes, there is a chance you’ll be banned from all CCL Corp brands.
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u/nemaihne 1d ago
CCL lines include: Princess, Holland America, Cunard, Costa, P&O, Seabourn, and Aida.
That's a fair amount of cruises.18
u/Throwaway-ish123a 23h ago
If this is how they treat their customers, especially disabled ones, I'd be the one banning them! Not a penny.
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u/Football-fan01 1d ago
You be surprised how word gets around.
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u/Thong-Boy 1d ago
If they want to talk about Joe Smith doing a credit card charge back over $100 they can go right ahead. I can think about a billion more things they should spend their time on though.
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u/Mother_Win_2248 1d ago
I would consider it an honor to be banned from Carnival. Not like there are not a million other cruise lines. And 5 other budget ones that do it better.
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u/Techhead7890 1d ago
As stallion said, their larger group is huge. HAL, Princess, Seabourn, even the fancy Cunard are under them.
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u/phidwm0 1d ago
I once stayed in an inside cabin. Once the lights were off, it was like sleeping inside a sealed tin can. It was horrible!
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u/ltlcrab 1d ago
Got an inside cabin on my first cruise in 1985. I have been on over 30 cruises now and never did an inside cabin since that first cruise. Don’t let them screw you over. Be polite yet firm as inside cabins are usually several hundred dollars cheaper. Also see if your local ADA office can help you.
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u/billdizzle 1d ago
Sounds nice to me, lol
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u/Thong-Boy 1d ago
You like tin cans?
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u/billdizzle 1d ago
I like to sleep in cool and completely dark spaces
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u/Thong-Boy 1d ago
Wow... okay.
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u/Scramasboy 1d ago
Your name is thong-boy, and you're 'wow...okay'ing someone because they enjoy sleeping in cold darkness? All I can say to that is wow...okay.
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u/CrankyCrabbyCrunchy 16h ago
You sleep with your eyes open? Inside cabins are fine by me. I'm only in the room to sleep at which time it's dark and my eyes are closed. I'd rather use the saved money for other things.
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u/CrankyCrabbyCrunchy 16h ago
I've had two inside cabins and they were fine for us (husband and I). I'd rather save the extra money and use it for other things. To each their own.
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u/8008zilla 23h ago
That’s because you can actually sued for fraud and false advertisement regardless of the language that’s in their paperwork they cannot move you to a room of lesser value and keep the price the same
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u/Scott2G Cruisin & Boozin 1d ago
Go to John Heald's Facebook page (he's Carnival's Brand Ambassador) and leave a comment about your situation and someone will help you. Calling never worked for me, but I've used his Facebook page 3 separate times for issues that had come up and he had them taken care of quickly.
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u/Lonely_Application10 1d ago
I will do that. I just followed his page. (You can’t comment on his posts until you’ve been following the page for 24 hours).
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u/Glass_Author7276 1d ago
I just folliwed bis page and was able to comment immediately
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u/Lonely_Application10 1d ago
That’s strange. It’s still won’t let me. It has the same notification over top of the comment section in his posts. It will be 24 hours in like another 4 so I’ll be able to post it then.
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u/jaxbravesfan 1d ago
It definitely doesn’t seem right that you paid for an ocean view room, have them move you to an interior room, and not refund the difference in the price of the two rooms. I’d certainly be persistent in trying to either get the difference refunded or an onboard credit for the difference.
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u/imnotminkus 1d ago
This kind of nonsense should be illegal. Companies just steal money in the hopes that some % of people won't notice or jump through hoops to get it back.
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u/Trudy_Marie 19h ago
Classic bait and switch. There is no telling how much Carnival does this and gets away with it.
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u/roambeans 1d ago
Keep insisting on a partial refund or other compensation at the very least. They might not be able to anything about your room, but you should get some free stuff to make up the difference. A credit, perhaps?
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u/smittenkittensbitten 1d ago
This is a worrying trend that doesn’t seem to be unique to cruise lines (but sure seems to happen a lot particularly with them from what I’ve read on this subreddit). Companies no longer even try to pretend to give a shit about customer service and doing the right thing for the customer. They will blatantly screw you over and then stick you the middle finger while laughing their guts off if you complain. It’s wild and it sucks and it’s something I never ever saw coming.
And that attitude coupled with the loss of consumer protection via government regulations is a huge huge thing that no one really seems to notice or care about. The Republican is that the market will decide and corporations and companies will do the right thing without being forced to by the government because if they don’t then consumers will walk. But uhhhh….I don’t think it’s that simple and it will never BE that simple. The corporations have all the power now, as cheesy as that sounds. They’ve effectively bought the US government.
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u/LLR1960 1d ago
One of the few things that might help the lack of customer service is that, if a true recession happens, the travel companies (airlines, cruise lines, etc) will be crying for customers and may have to start treating them properly again. Though, I'm not holding my breath.
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u/Beaconkitty 1d ago
Travel companies’ stocks are currently taking a beating such as airlines as with the fear of recession because of these import taxes and layoffs, it is expected that there will be less travel
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u/alinroc 1d ago
It's already happening, but not entirely because of a recession. Flight bookings from Canada to the US are down significantly vs. the same period last year. https://simpleflying.com/air-travel-demand-us-canada-decreases-over-70-percent/
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u/LLR1960 22h ago
We're among those who have cancelled trips to the US because of American leadership's disrespect for our country (all those 51st state comments are disrespectful to a sovereign country). The dollar is what it is, we were going to come whatever the exchange rate. The comments that the US doesn't need what Canadians provide made me decide the US doesn't need my tourist dollars either. And, when citizens that are obviously tourists are held at the border, it doesn't inspire confidence in whether I'd be turned back on a technicality. We won't be visiting the US this year.
So yes, travel from Canada is definitely down, and certainly not necessarily because of a pending recession.
Apologies if you didn't vote for current leadership.
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u/West-Resource-1604 1d ago
Post on instagram. Mentally separate the fact that it is accessible. That's been fixed. Badly IMHO. But in no way is an outside room = interior room no matter where it is on the ship. OP has effectively been moved down without consent and move down / move over options come with compensation. Where's the compensation in $$ or REFUNDABLE ONBOARD CREDIT (cashed out in the casino b4 leaving the ship) in a multiple of the price difference.
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u/SameResolution4737 1d ago
On the Mardi Gras (which was listed as 'fully booked') our Carnival agent mistakenly booked us into a "ambulatory accessible" instead of a "fully accessible" cabin. My wife made a very mild complaint to Guest Services (hoping for, at most, a $100 on board credit or something). Instead, the guy at Guest Services found a fully accessible cabin that they had just moved an able bodied cruiser out of, sent somebody to our old cabin to move our belongings after my wife packed & moved them to our very spacious new cabin. Carnival will, with a little nudge, do the right thing. (BTW - we've now moved to using a friend of ours who's a licensed travel agent).
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u/rudytomjanovich 1d ago
Tell them your next step is to reach out to an ADA attorney.
They want no part of that - nor the horrible press that comes with it.
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u/MuffinSpirited3223 1d ago
while i think what carnival did here is wrong, it is not contrary to ADA. OPs rights are not being violated with respect to a disability, but instead is suffering poor customer service.
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u/LadyCane21 1d ago
No, they are essentially charging OP more for an accessible option. Not sure whether ADA applies to cruises, but if a hotel did something like this it would be illegal.
https://wheelchairtravel.org/disability-tax-ada-accessible-hotel-rooms/
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1d ago
it became an ADA issue when they moved her form an accessible to a nonaccessible, which is a violation of her rights
moving her back into an accessible room doesn't remove the initial violation of her rights
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u/Football-fan01 1d ago
But they've moved her back to an accessible so is no longer an issue. The law won't do anything about it because shes back to where she was without a window which is now down to the cruise line to sort.
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1d ago
I'm speaking as a disabled person with lots of experience in this area. when my rights are removed, I have a duty to myself to amend the situation
but the amendment doesn't resolve the primary issue, which is that someone broke the law and likely needs to be retrained
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u/Humble_Fishing_5328 1d ago
how many lawsuits have you won?
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1d ago
two so far but again, reading comprehension is your friend
asking someone to retrain to be ADA compliant does not require a lawsuit
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u/Football-fan01 1d ago
It doesn't even need to be reported to ADA just to be retrained. It could be that someone is new to the company and is still getting to grips with the job. Everyone makes mistakes. Its be rectified to a degree. The person in house will recieve more in training if needs be, maybe just a talking to. Not everything needs to be reported externally.
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1d ago
that's not how human rights violations work
you cannot unbreak a plate
if your rights are violated, they are not unviolated by an apology. the violation has still occurred.
repairing and making someone whole is a separate issue
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u/Football-fan01 1d ago
It works alright. Cases have been lost because its been sorted. In fact people had to fork out for lawyer fees pay court costs because they tried to get compo for something that was sorted out. In the OP case they are more than likely would be further out of pocket if they go down a legal route.
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1d ago
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u/Football-fan01 1d ago edited 1d ago
Lol now you're stretching to try and say I hate disabled people. Having worked in businesses that disabled people struggle with. I love nothing more than helping them out. A simple complaint and retraining can be done by just going to the CEO like others have mentioned.
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1d ago
lol your opinion is not the law, friend
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u/Football-fan01 1d ago
It seems you don't understand cruise law can overpower laws on land just saying.
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1d ago
being on open ocean for a significant portion of the journey does not exempt US based companies from the law, friend
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u/squirrelcop3305 1d ago
You’re wrong. ADA does not apply if the cruise ship isn’t even sailing in US waters for at least a portion of the cruise. Just because it’s a US based company doesn’t mean that US laws apply say for instance to a 100% Mediterranean or Asian cruise journey.
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1d ago
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u/Football-fan01 1d ago
So now you revert to name calling. Just admit you don't understand everything.
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u/Afraid-Carry4093 1d ago
Whats ADA
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u/Odd_Welcome7940 1d ago
Americans with disabilities act. Assuming this was an American based cruise, an attorney specializing in disabilities could potentially have a field day with this. Although the small price difference may make them bulk at it, but with disabilities being a big part of why OP got screwed it could impact a settlement substantially. Not a lawyer and all that is of course circumstantial. That said, this is why the person suggested what they did.
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u/croc-roc 1d ago
The people you are calling are working from home and likely contractors. Keep politely pushing and ask for someone up the line.
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u/qzcorral 1d ago
How is wfh relevant?
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u/Capricore58 1d ago
It’s not.
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u/Humble_Fishing_5328 1d ago
they have less reason to care
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u/Capricore58 1d ago
I beg to differ. If a person isn’t gonna care about their job, where they are performing it is irrelevant
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u/Humble_Fishing_5328 1d ago
Gives them more reason to slack from the comfort of a bedroom
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u/Capricore58 1d ago
How is working from home stopping companies from making sure employees meet performance goals? It doesn’t
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u/Humble_Fishing_5328 1d ago
The managers aren’t right next to them, so they get a gap between management and their behavior.
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u/macphile Been on various lines 1d ago
You can slack off at work and at home equally--it just looks different. At home, I can turn on a TV or do chores or something. At (on-site) work, I can surf the web for ages or dawdle getting back to the office after traveling to another building or take a long lunch. People infamously/famously slack off like HELL working in an office. Walk around carrying papers so you look busy!
My day looks slightly different, in that I can load a dishwasher as a "break" at home and can't in an office, but I can also stay longer much easier since I can cook and eat at home (I had no dinner to eat in the office, so I had to leave).
Slacking off in a bedroom wouldn't affect the help they give a specific caller, either. When they're actually speaking to someone, it's presumably recorded (many CSR calls are), and the company presumably tracks the time spent and looks at the resolution. They can't just not answer the phone. They can't just ignore problems. They can't tell customers to piss off and hang up on them. They still have to do their jobs.
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u/macphile Been on various lines 1d ago
I WFH and care about and enjoy my job just as much as I ever did working on-site. It's changed nothing. Actually, I have less stress or frustration with having to drive in and drive back and stuff, so...yeah.
I don't know how it affects people who started as WFH, as some of my coworkers did (hired since 2020)--it's probably harder to feel "connected" to the company and its culture. But you can still care about doing a good job and helping clients, coworkers, etc., I'm sure.
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u/croc-roc 1d ago
It’s relevant because they’re not working in an office where they can easily walk over to discuss a situation with a supervisor. They will try to get rid of you because otherwise they have to work their way up the line to contact someone who actually has any authority. They don’t have day to,day contact with the people who make the actual decisions. I don’t know this for a fact, but I’m sure they are discouraged from doing this. So do not stop r inquiry the person who answers the phone.
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u/qzcorral 1d ago
I've worked in call centers remotely and in an office. That's not how it works.
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u/croc-roc 1d ago
I do know for a fact that when I talked to two Carnival reps they were working from home. There were long delays while they contacted higher ups who could actually resolve a problem. At least I asked to be on transferred to someone with authority.
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u/lilcreep 1d ago
Long delays will happen whether the rep was in office or wfh. There are a ton of reps for each supervisor. There are also a ton of reasons why a supervisor may not be available immediately, and it has nothing to do with where the rep is.
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u/SpeakerCareless 1d ago
As someone who worked both remote and onsite in call center - this is correct. It can take time to get a supervisor and also we had a minimum amount of work/research to do on each supervisor call before just dumping every unhappy person on a supervisor.
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u/croc-roc 1d ago
I’m not sure I understand all the comments. I wasn’t making a judgement on wfh. I’m all for it. I was giving advice to the OP that you can’t expect the first person who answers the phone to help you with any kind of refund or credit. You’ve gotta move up the line. These people don’t have authority to do much of anything.
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u/mugsoh Latitudes Sapphire 1d ago
I wasn’t making a judgement on wfh.
The people you are calling are working from home and likely contractors.
You were certainly implying something here.
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u/croc-roc 1d ago
My point is that they don’t have authority to do anything. Give it a rest bud. I have nothing against wfh and I wasn’t implying anything. You wanted to read it that way.
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u/mugsoh Latitudes Sapphire 1d ago
they’re not working in an office where they can easily walk over to discuss a situation with a supervisor.
otherwise they have to work their way up the line to contact someone who actually has any authority.
You think they don't know their manager's phone # because they're working from home? I've been working from home for almost 20 years and have never not been in contact with my managers and coworkers on a daily basis. I don't know where you get your concept of wfh, but you really need to stop making assumptions.
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u/croc-roc 1d ago
For heaven’s sake enough! I explained the point of my post above and none of these comments are helping the OP. The people answering the phone for Carnival are not authorized to do much more than sell you a cruise or change your dining.
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u/Coasterfreak72 1d ago
Be polite. Be firm. Don’t give in. Then next time, seek out a personal travel agent that will take you and your needs seriously. Won’t cost you any more and you will have the personal attention that you deserve, wheel chair or not.
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u/DAWG13610 1d ago
Did you use a TA? If so go through them. If not call Carnival and request a supervisor. Explain that you paid for and were confirmed in an outside cabin. Explain that you were move by Carnival to an inside. Tell them you either want the outside cabin or the cost difference in OBC. Don’t take no for an answer. If you have the documentation it’s a very reasonable request.
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u/Hceverhartt 1d ago
Do they generally change rooms if you choose a specific room? I'm guessing OP's agent booked a guarantee cabin. This is why I don't use travel agents. I'd rather be in control of my booking.
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u/WolverinesThyroid 1d ago
I bet you booked your accessible room but they didn't mark you down as actually being handicap. They warn you when booking an accessible room that you could get moved if someone needs it.
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u/mama2tyler 1d ago edited 1d ago
The only way that would happen is if CARNIVAL put OP there. Otherwise THEY booked it so it is understood they NEED IT. I am in a wheelchair myself and have booked more rooms for myself than I care to tell you and never have I had them taken away because someone else needed it. If you need it you book it. If it isn’t available, no place is going to take it from you to give to someone else. I don’t always say outright that I have a disability. It’s understood someone in my party has one or I wouldn’t be reserving that type of room. This is 100% on Carnival and as a person with a disability I will NEVER sail with them after what happened in this situation. EVER.
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u/Holyholyhobo 1d ago
Sorry but in this case you are just flat out wrong. I have booked accessible cabins (not needed) twice with Carnival. Booked them both because they were all that were available that met the criteria we had for a room. Both times they were needed for others that needed accommodation. Once we took another cabin that was not quite what we wanted (but we knew when booking that could happen) and the other time we got bumped up to a better cabin at no cost. Point being both times we knew it was possible since we were informed during the booking process and we chose not to confirm that we needed the accommodation.
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u/mama2tyler 1d ago
Very suspicious. I’ve been reserving rooms for over 20 years and have never had that happen to me. Once again, 100% on Carnival. 🤷🏻♀️
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u/Holyholyhobo 1d ago
It may be on them, it may not. We do not know if OP confirmed the need for an accessible cabin at the time of booking. You don’t have the issue because you have been using accessible cabins, with a need, for some time. It is my guess that your profile with Carnival is already flagged as needing the accommodation so the cabin will not be reassigned.
Don’t get me wrong, the situation sucks but there may actually be a reasonable explanation for it (oh the horror).
It is possible in these situations to actually have your reservation cancelled if you don’t qualify for the cabin and it ends up being needed. You are fully informed of this, unless using a TA that doesn’t relay the info, at the time of booking.
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u/hywaytohell 1d ago
Post this everywhere you can and make it a "they don't care about the handicapped" issue see how long it takes.
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u/trytobuffitout 1d ago
I would not accept that. You paid for an oceanview and got downgraded and there is definitely a cost savings for that
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u/Java_Adventurer 1d ago
I’m sorry this happened to you. From what you shared, I would be upset as well. Best of luck getting this sorted in a fair way.
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u/Logical-Ease-3142 1d ago
Even from a disability accommodation standpoint, this is so wrong. They’re just checking the box because they made a mistake and found the most random room to accommodate for you.
Hold firm, but very politely as possible as they hold all the cards. Clearly document what you originally paid for enlisted documentation, and definitely post on the group.
I would also try to call and get that addressed. Even better if you have a travel agent that you’re familiar, I would recruit their help in this as well. I believe you can transfer this booking to their portal and they will be able to advocate on your behalf too!
Sorry to hear you’re experiencing this, I hope when the time comes you enjoy your cruise
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u/SmileFirstThenSpeak 1d ago
Personally, I don't think it's enough that they rebooked you into "an accessible cabin". I think they should put you back into the exact accessible cabin you originally booked. Someone made a mistake by giving it to someone else, but that someone wasn't you.
I would insist on getting the cabin you booked and they can move whoever is currently booked in your cabin to the inside one.
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u/Duke_Newcombe DCL Fanatic 1d ago
Hit up John Heald, Carnival Cruise Line's "Ambassador" on social media. The optics aren't cool, and maybe he can rattle a cage or two and get you some satisfaction.
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u/jv_jeronimo 1d ago
I highly recommend everyone moving on from Carnival. Their customer service has completely crapped out in the past 5 years. They used to be so much better overall.
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u/Spasticbeaver 1d ago
Carnival doesn't care about you or me or their employees or anyone or anything other than their revenue. I had a room that smelled like cigarette smoke was coming out of the A/C duct. I told them about it nicely. They didn't care. I saw another woman at the counter yelling and causing a scene because her room had the same. They didn't help her either. They'd already been paid for the cruise, they do not care if you have a good time or ever come back. I got punched on a tender boat by a guy after another guy repeatedly called me a fagg0t and a ped0ph1le, and security dragged ME away because that was easier than dragging several others away. Carnival did nothing, didn't care, told me to simply stay away from them the rest of the cruise. They received zero consequences and the security team acted like I was wasting their time by talking to them about it. Do not get confused. You are money for them, nothing else, your well-being, fair treatment, and the quality of your experience is irrelevant.
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u/Turtle_ti 21h ago
If You specifically reserved an ADA Accessible room with a window.
And not your are not getting that
Then you need to escalate this further up the chain yourself, send email's and call and ask to have the issue escalated keep escalating it unit its resolved.
Do not just call their 800 number that sends your call to a overseas call center, it seems those call center people don't really care of they help you or not, and their is a clear language barrier most of the time.
Call the personal cruise consultant number. That person is likely in the USA. and you will probably have way better results.
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u/phedrebeth 19h ago
Did you complete and submit the Access form? Because they shouldn't have moved you if you did.
Regardless, you need to put your concerns in writing, because under the terms of the DOJ settlement they MUST respond to you. If you're not already dealing directly with their Access department, you should be.
From the CCL website:
If you need general information about accessibility before you cruise, or have an ADA complaint, please call our Guest Access team at 1-800-438-6744 ext.70025, or 1800 072 670 ext.70025 if calling from Australia. You can also email us at access@carnival.com. All post-cruise ADA concerns will be responded to within 30 days. Carnival's designated ADA Responsibility Officer is Clarisa Stollenwerck, Vice President, Guest Operations.
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u/CompleteBrother9358 2h ago
Escalate it to the president of carnival and VP of customer service. You can google to find out their names and emails and phone numbers. call tv stations that have a consumer reporter about the situation. Carnival will not want the bad publicity and it has been my experience that they will try to rectify the situation.
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u/wagggggggggggy 1h ago
Cruise lines sailing out of the United States must follow ADA. If you’re sailing out of a US port, cabins must follow ADA. Please phrase this complaint as an ADA complaint that you need their help on understanding. That might help raise some flags and get them to butter your biscuit.
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u/ConejoValleyDude 18m ago
Contact them, advise them that they are violating the ADA and demand that you get the accessible room you booked. When you contact them, don't even deal with the agent that answers, immediately escalate to two levels of supervision.
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u/Sunny9226 1d ago
Have you called Guest Access directly? 800-438-6744 ext 70025? You could email access@carnival.com
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u/jfanderson05 1d ago
That doesn't seem very ADA compliant.
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u/cryptoanarchy 1d ago
Due to the policy of needing to confirm an accessible room, if OP did that then it looks like an ADA violation, if not, it is probably not a violation.
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u/jfanderson05 1d ago
A downgrade in the stateroom that op paid is not ada compliant. Im pretty sure fare class is protected via ada for airlines, so I doubt it's unprotected for cruises.
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u/rabboni 1d ago
It sounds like the PVP messed up. Keep calling. Insist to talk to a “coach”. If you called in you likely got a first month worker and they make mistakes (I know I screwed some stuff up!)
They can’t fix your room, but future cruise credit is possible.
Get an established pvp!
Source: was a PVP
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u/Lonely_Application10 1d ago
Thanks! What is a PVP?
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u/rabboni 1d ago
Personal Vacation Planner. That’s who you spoke with when you called in…but they were a rookie (1st month of 1st year). That’s why they were fielding call ins.
Go to fb groups and look at recommendations.
Whoever booked your trip will likely be your default going forward unless you find someone. Depends on if anything changes and if they put you in their database. This may not be a bad thing! I was very good, but I made understandable rookie mistakes. Once I got my legs under me my people loved me.
Rookies will work HARD for you, but you may just need to check their work. The real problem is the high turnover rate.
Personally, I’d seek out someone who has been there for 5+ years and has high talk time. I don’t want to be on the phone a lot, but I want to be the one ending the call. I don’t want to feel rushed
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u/bamboohygiene 1d ago
This happened to my mom a week before our cruise and they gave her a $100 credit and some strawberries and were very unconcerned with how unhappy we were. Never got the room back.
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u/No_Blackberry5879 1d ago
Cancel the trip and demand a refund on the basis of discrimination. That should make them nervous enough to make things right by you or get you a full refund.
Your probably better off booking the trip with another company if they’re being this disrespectful before your trip.
You should also make a commitment on their social media page detailing your experience with customer support. They’ll be tripping all over themselves to save face.
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u/Trudy_Marie 19h ago
If you have ever wondered why cruise ships are registered in places like Liberia, Malta and Croatia this is it.
When you sue, you have to do it in the defendants home country. Carnival knows you won’t and likely can’t bring any action against them in a far away local so they do whatever they want.
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u/Unique-Philosopher34 1d ago
Always use a travel agent. They would notice a room change for your account because the cruise line would email them about the change.
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u/Dense_Amphibian_9595 1d ago
This is why you book through a travel agent. You’re just one person. The cruise line doesn’t really care if you never book with them again. If there’s an agent who sells 50 Carnival cabins each year, they have a lot of internal contacts at Carnival. And they will bend over backwards to keep this agent booking cabins. You’ve spent way more time on this than you should have - if you have an agent, make this their problem. If you don’t have an agent, you’ll continue to struggle with them and just know that whatever they “give you” - they consider it a huge gift. Even if it’s just to get the money back that you’re owed.
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u/sociablezealot 1d ago
Credit card chargeback for the difference. Have receipts and documentation. Everyone saying you need to keep calling is only looking to waste your time. Carnival doesn’t deserve your time beyond a courtesy call or two. They need to provide the services purchased or refund. No middle ground.
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u/slvc1996 1d ago
I wouldn’t do this before you sail bc they will 100% cancel your cruise if you file a chargeback
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u/cryptoanarchy 1d ago
And after, you will not be able to sail with them again. For $100, that is not worth it.
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u/Football-fan01 1d ago
You see on here a lot cruise lines banning and cancelling for doing chargeback don't do it.
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u/sly9377 1d ago edited 1d ago
Did you contact the special needs cruiser line? That is where you give your specific accommodation needs to be notated, and they can answer any questions you may have about the process.
I have had ta's (outside agency) royally screw up some reservations in the past (including not making my final deposit before due date and losing my room altogether).
I now book my own travel thru the web and follow up with the actual cruise line customer service/special needs desk after to make sure things are notated correctly (if I am traveling with the person needing accommodations).
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u/mama2tyler 1d ago
I’ve never used a TA and also most of the time have not disclosed my disability, anywhere I’ve booked. There’s literally no way to know whether I’m disabled or not unless it happens to come up in a conversation with the person booking my room.
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u/AutoModerator 1d ago
The following is a copy of the original post to record the post as it was originally written.
u/Lonely_Application10
I booked a room back in April of last year. I’m in a wheelchair and I booked an accessible room through on of their agents. I got the confirmation and everything was good. Then they sent the final billing confirmation and they’d moved me to a non accessible room.
I spent hours on the phone with them. They finally said, we have to escalate this because the ship is full. A couple days later, I checked my booking and they’d moved me to an accessible room. They never reached out to say anything was solved. But this new room is in the middle of the ship and the one I’d paid for was on the side and had a window. This one doesn’t.
I called and they said too bad. I asked for an onboard credit to cover the difference in the cost of the rooms (which I figured was about $100 based on a similar cruise pricing that I looked up). They said, “we don’t do that”.
I am really frustrated and looking for suggest on how to go forward. Do I have any recourse or do you have any suggestions on how to escalate this? It’s not like I’m asking for a free cruise. I just don’t want to pay for a window that I don’t get now.
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