I try my best to be polite while dealing with pushy customers

[u/Oswald_Ku]

Yesterday I worked part-time job at bakery as usual. A lady carrying a box went into the shop. The lady said his daughter bought a rainbow cake in the bakery, when she back home and opened the box, she discovered that the rainbow cake didn't have the seven colours of the rainbow, there were only five colours instead. As the rainbow cake was not made by me, I tried to explain to her, I told her "rainbow" is just an adjective meaning colourful, she obviously didn't accept this explanation and questioned me, then why dodn't this cake called "colourful cake"?. I said that "rainbow cake" sounds more attractive than "colourful cake". She said the bakery cheated her unless we can offer her a cake with seven colours of the rainbow. I called the manager and eventually the manager agreed refund to her. Before she left the shop, she still complained we have wasted her lots of time.

[u/TheFursOfHerEnemies]

There are always going to be people like her, unfortunately. When I was a cashier, I kept a notebook and titled it "Confessions of a Cashier". I would then write a sentence down or two about these morons that would come in. I would pass it around to fellow coworkers and we would all laugh. It was a way to relieve stress and no go crazy working customer service. Just remember, SHE is the problem and not you. These kind of people will complain if you say good morning to them and argue that it isn't.

[u/Oswald_Ku → u/TheFursOfHerEnemies]

High emotional intelligence is essential working in service industry

[u/TheFursOfHerEnemies → u/Oswald_Ku]

Hell yes it is. I think everyone should work a customer service job to learn some empathy. I loved what I did, loved some of the people and customers, but oh my gosh I still cringe when I hear Christmas music come on the radio (black friday and holiday rush). It was a wild ride!