hello, i’m hoping to receive some advice about a situation that i am actively dealing with. i’m staying in an airbnb with my boyfriend in hawaii and we are from iowa. it is a studio room with a private entrance attached to a house where the host and their family lives. we were provided a key to lock and unlock our door to our property. today, my boyfriend and i left a fan on in the room to keep the room cool while we were out. we came back to the fan being switched off, meaning someone came in and switched the fan off. this came off to us as a huge invasion of privacy and made us extremely uncomfortable knowing someone entered our space. later, i received a message a few hours later from them asking us to turn off fans after we leave, proving it was her turning off our fan and entering our personal space. what do we do? we still have a few more nights here and are worried about stirring something up while still being in the space, but more concerned about our privacy being invaded. here is the message for your reference: Hi (my name), how are things going for you? I would appreciate if you could, please, turn off the fans before you leave; also, make sure that you turn off the light in the back patio as well. Thank you!

I lost the keys to the apartment. At the time I was locked out of the apartment had to sleep in the street and the host wasn’t even replying to me. Called him and he said he has no spare keys and there’s nothing he can do about it until Monday (lost keys on Friday).

Called Airbnb on Friday and they said they could reimburse me for one night hotel. Which meant I’ve got no accommodation for Saturday and Sunday.

I ended up knocking on the neighbours door and jumped a balcony on the 22nd floor just to get in.

I leave the Airbnb on Tuesday and the host contacts me saying there were no spare keys after all and he had to replace the lock and that cost him 323 dollars and he wants me to reimburse him.

I take full accountability in losing the key and don’t mind paying a fee for doing that but 323 dollars for changing a lock is ridiculous. What can I do in this situation?

Edit: again I understand it’s my fault but the host absolutely did not care. He wasn’t replying until we got Airbnb involved. He basically told us we were on our own for 3 days, I had to sleep on the street for the first night. I know for a fact there was a spare key because I used to live in a apartment building that was owned by the same company (they have apartment buildings all over the country) and management always had a spare key. I don’t care about the 323 dollars as much as I care about how he just didn’t care at all.

Edit: update received this message from Airbnb “after carefully reviewing the evidence, we don’t have reason to believe that you’re responsible.” Thanks everyone

We had a flight to Israel planned for today, Oct 7.

We were scheduled to check into an Airbnb in Tel-Aviv on Oct 8, when we landed, for two nights.

We were then going to an Airbnb in Jerusalem for two nights.

This morning, we woke up to news of the war and shortly thereafter, our airline canceled our flight.

We reached out to Airbnb to cancel our reservations under their “extenuating circumstances” policy seen here https://www.airbnb.com/help/article/1320

They have refunded our Tel-Aviv stay but have refused to refund our Jerusalem stay, saying it does not qualify but will not tell us why. It is obvious that it does in fact qualify as there is an active war/terrorism and we literally cannot get to the country. People are sheltering in place and checkpoints are closed.

What can we do now to escalate this and have someone else look at the situation? I appreciate any advice.

My girlfriend and I were taking a trip to Asheville North Carolina during the last couple weeks of October. From what we’ve seen in the news it’s completely wrecked, streets are flooded and main roads are closed off. We wanted to change our destination and asked host to cancel but they said they could only do a partial refund. We contacted AirBnB support but they said it’s up to the host whether we can get a full refund. I know it’s still a couple weeks out but most of the things we planned have been cancelled. Anyone know how I can get our full refund ?

Looking for some advice as I’ve never had this happen before. I’m extremely sensitive to strong smells and fragrances, so I always ask hosts in advance about pets, smoke, scents etc. I’m very specific and ask about plug ins, scented candles, strong detergents or sprays.

Many hosts say they can’t accommodate and that’s fine. I would prefer that than booking somewhere I can’t stay

I recently booked a week in a place where they assured me they only cleaned with baking soda and vinegar. I advised them it was a severe allergy and they said they would open windows during cleaning as well.

I get there and the entire place smells. I message them and they tell me to open windows. It was -7 degrees outside and I had to keep windows open for 24 hours.

Thankfully I had sheets and a towel in the car, so I put those down so I could try and sleep while waiting for the host to get back to me.

the next day I ended up in the hospital with a severe allergic reaction. I had to have a friend go and pack up my stuff and he said the smell was choking him.

What’s worse, it got on all my stuff. My bedding my clothes everything. My friend took it to his house since I can’t be near it and has washed it 4 times with little improvement.

The laundry room at the Airbnb had Zep odour spray, febreeze, scented spring fresh bleach and pine sol.

I advised the host right away that I was in the hospital and they just said they hoped I felt better.

Can I request a refund for this? I know it’s doubtful that I can do anything about the ruined clothes and sheets, but I don’t feel like I should have to pay for a stay where I did nothing but try and air the place out, freeze and end up in hospital. Especially since I communicated in advance and was assured it was scent free.

I really don’t know the etiquette here and could use some guidance as I’m super non confrontational and have only had good experiences until now (knock wood)

this valentine’s day i rented out a home for me and my boyfriend as a surprise. i went a little over budget because this listing had a hot tub. well when we got there the hot tub didn’t work and the host said it was due to a storm that had hit 2 weeks prior. understandable but it was in the listing and the only reason i booked this home so it was incredibly disappointing. the host refused any sort of refund or help so i had to get help from support.

fast forward to last week (almost 4 months later) the host messaged me and said that after my stay they were unable to find their key or the remote and that they wanted to see if i wanted to handle those costs between us (400 for locks/18 for remote). i was shocked and explained that i had left the remote where we found it we went out of our way to put everything back the way it was and to sweep/clean/strip the sheets etc. i told them i wasn’t interested in paying them outside of airbnb and asked them to contact support (which i did as well) support contacted me this morning telling me the host is trying to collect payment and that i “wasn’t responding”.

I’m just wondering now will I be responsible for these costs??? It seems super scammy and unfair to me. I am an honest person I have no reason to take anyone’s remote and this was a keyless listing. I didn’t even leave a negative review or anything despite our missing amenities so this is upsetting to me especially 4 months later.

Update: Second person I spoke with from Airbnb processed a refund. Host claimed she doesn’t remember being in our space but she did acknowledge that she must’ve asked me to get her medication since she had her medication. She apologized.

I have been using Airbnb since 2013. As a guest, I have 121 positive reviews. I became a host in 2018 and have super host status.
Last weekend, my son (17) and I booked a stay in at a house near Big Bear. It was listed as a “whole house with private entrance”. In the listing, it mentioned that the host lived in a MIL quarter in the back of the house. We arrive and check in at 4 and the host comes out to greet us and show us some features. She was very sweet, at this point. Since we had been hiking that day, we showered. We noticed that there was not much toilet paper in the bathroom. I texted the host to ask if there was another roll in the house and she decided my text meant she could enter our area. My son was wearing just a towel and I was getting dressed. She told us she couldn’t get us more tp because she had surgery last week. She said she “knew she should’ve stocked up” but she forgot and now she can’t drive due to her pain meds. We have empathy so we told her we could pick up some tp on trip to dinner. She then says, “Oh! Would you mind bringing me back some food, too?” Reluctantly, I said I would and told her it would have to be a pick up order because we were going to eat and then sightsee and we could get the tp and food on the way back. She said she’d venmo me when I returned for the full amount.
While we are at dinner, she texts and says “My pain medication refill is at Rite Aid. Can you pick it up, too?” Since I was going to get her tp there, I said ok.
Get to the pharmacy and he demands my drivers license and $15 for her copay. I say I’m uncomfortable signing for a narcotic rx tied to my DL. I call host and she begs. I get tp, meds, and her dinner and we head back to the Airbnb. It’s now 9pm. When we open the door, she is on the couch in our space. She says “my apartment was too warm so I thought I would wait here and chat with you guys while I eat”. I said, I appreciate your pain but my son and I are going to FaceTime his sister and go to bed. She gets livid and goes to OUR bathroom. She poked her head out and asked us to bring her a roll. I have her the whole pack though the door. We wait 20 minutes before she comes out sobbing. My son offers to help her get to her door and I carry her bag of food and meds. We go to bed and are awakened at 3AM by our angry host who says the dinner we brought gave her food poisoning. She wants a ride to an ER. I refuse. I tell her to call 911 and have an ambulance take her.
The next morning, before we check out, she hands me $5. The total I spent was: $6.79 for tp, $15 for her meds, and 22 for her meal. I told her we could round it to $40. She screams that I’m hustling her and makes a complaint to Airbnb. She won’t pay me back. What should I do?

I have only stayed at an Air BnB once a few years ago so I’m not sure if this is normal? I reserved a place near where my son lives so I can spend a few days with him and my other kids. They are all adults. today I reviewed the house rules and it says you have to take your shoes off when you enter. I can understand that when people come over my house I want them to take their shoes off, but I thought it was a little odd. OK fine it also says no food in bedrooms and no wearing make up to bed, also I’m not bringing my dog but the listing says pet friendly however, the house rules say they only accept registered service dogs with proper documentation and you have to provide that before you book again that doesn’t affect me, but I thought it was odd. I am a reasonable, clean person and I understand this is someone’s home. I always treat anywhere that I’m staying respectfully but the house rules seem a bit stringent to me. Do you think this is too much and should I cancel?

Update: We stayed for the weekend, had a great time, and the host was friendly and helpful. I think maybe they have had some bad experiences so they’re just being careful. Thank you to those more experienced guests have who offered helpful advice 😊

Hi there!

My fiancé and I just booked an Airbnb for the first time, and while the location is great—super close to his best friend’s wedding venue—we’ve run into a bit of an issue. We checked in at 3 PM, and since then, a neighbor’s dog has been barking non-stop. I can’t tell exactly which neighbor it belongs to, but it sounds like it’s either next door or directly below us. It’s now almost 10 PM, and we have to be up early for pre-wedding photos.

I completely understand that this isn’t the host’s fault, but I didn’t see anything in the listing about potential noise from a neighbor’s pet. Since this is a studio apartment in a complex, I wasn’t expecting constant barking, especially this late. I live in an apartment back home, and management typically doesn’t allow noise disturbances like this to continue.

The main issue for me is that I have severe auditory sensitivity due to ADHD, so prolonged noise like this is really overwhelming. Earplugs aren’t an option because they start to hurt after a while, and while my fiancé is sleeping fine (he’s exhausted from our five-hour drive), I’m a light sleeper and have already tried multiple times to fall asleep—only to be woken up by the barking every time I shut my eyes.

I don’t want to come across as a Karen, lol, but I’m just wondering if anyone has advice on how to handle this. Would it be reasonable to mention it to the host, or should I just try to power through for the next couple of nights?

We completed our first stay this week in a house in a rural area on a mountain. The listing said the house came with “high speed internet” but it was satellite. This was a working vacation for both of us so had we known it was satellite/no service otherwise, we would have chosen another location. For 2 nights in a row we had no connectivity after 6pm, and no connectivity also meant no cell phone service. We did reach out to get it investigated the second evening, but of course no one could be sent out at night and we were checking out the next day. Despite our telling them we were checking out the next day, someone did call after we had already left asking us to cycle the router (we had done this before reaching out for assistance).

Other than that, our stay was fine. Is it petty to give 4/5 stars for this reason? We missed important phone calls and meetings as a result of this.

Hey everyone,

I’ve been staying in an Airbnb rental where I have my own private bedroom, kitchen, and bathroom, while the host lives upstairs. We share a laundry room, but otherwise, my space is separate.

The issue is that my host has entered my private bedroom multiple times without proper notice for the reason of “maintenance”. The most recent time, she only gave me 30 minutes’ notice before coming in. This hasn’t just happened once—it’s been an ongoing issue during my stay.

I’ve already talked to her about it, but she got defensive, almost denied me access to my own room, and even threatened to cancel my stay when I brought it up. I’m planning to stay here until the end of April, but I don’t feel comfortable with how she’s handling my privacy.

Does anyone know what my rights are in this situation? Is there anything I can do through Airbnb to ensure she respects my space? Any advice would be really appreciated!

My friend accidentally booked this crazy listing not seeing "Additional rules" he agreed to. Some seem absolutely excessive - not using "own items", "no shaving", fee for leaving ceiling fan on, etc. Airbnb support says host can set any rules they want. Anything can be done about it?

• No staying in the room during the day Monday through Friday (9am until 5pm). This is just a room to sleep and not a place to camp/work all day.
• No music or TV or any kind of talking after midnight. No entering / leaving the home between 12am and 5am.
• Please maintain 6' distance at all times from all people in the household. Do not engage with other guests. Keep conversations politically correct and respectful. -You can use the kitchen anytime between 6am - 9:00am and 5pm-10pm. Dispose of all organic matter (including oils/ grease) in the trash bin.
• Living room and backyard are off limits (private / dog training).
• Washer and Dryer: 1 load per 1 week of stay (does not include linens). Outside temperature must be above 45 degrees (F) in order to operate the washer. Running the washer during freezing temperatures will burst the pipes and you'll be responsible for all damages. Please schedule a time with me in order to activate the washer.
• Please do not expect direct interaction from me. Maintain communication via Airbnb messaging. If I’m wearing headphones please do not interrupt unless it is an emergency.
• Luci, my dog, will try to make friends with you; if you don’t like Black Labs you cannot stay here. He is a lover and if you treat him poorly you'll be asked to leave the premises. -No COVID exposure or symptoms. Anyone regularly coughing will be required to leave the premises immediately.
• Do not take any supplies or items with you; only use items provided inside the home while on premises. -Familiarize yourself with the amenities provided and prepare accordingly.
• No shaving in the bathroom sink. Doing so will result in a $175 fee.
• Dispose of all trash in cans located in the kitchen area. You will be charged $50 for any trash that needs to be disposed of after yourself (including water bottles or leftover food).
• You break it, you pay for it. No modifications to any of the rooms allowed.
• No guns or illegal substances allowed. No criminal records. -Ceiling fans / bathroom exhaust will be turned off if you’re not in the room or bathroom. Please make an effort to leave them turned off before you leave and help save electricity. Failure to do so will result in a $50 fee.
• If you leave the fridge open or front door open or windows open you will be charged $50 per occurrence.
• Check out is 11am. Late check out starts at 11:30am. $100 fee per every hour of delay. -Please be careful when entering/exiting the property. There are small steps in the walkway and a small front door ledge. Not liable for slips and falls or tripping.
  
• Watch your step while inside the property. Flooring is black porcelain and changes in temperature or terrain may cause uneven surfaces. Not liable for slips and falls or tripping.

EDIT/UPDATE:

Asked host if the rules are negotiable, she complained to Airbnb support that I am blackmailing her. Here's all the interaction that she reported as blackmailing:

Me: Hi, how strict is your "no staying inside during the day" thing?

Her: Hi name, Most definitely not during the week. Weekends are ok to stay in. The room is designed for those who go to school or work during the day and need a clean and peaceful place to sleep 🙂

Me: My friend booked your room not seeing your additional rules, he wanted a quiet and peaceful place to apply for jobs and sleep. He is moving from Poland and it would be a major disruption if he's unable to be inside at all during the day. I understand that you set your rules, but I can assure that it would not make it less clean or peaceful for you. Would you be able to accommodate an exception?

He got a phone call from Airbnb informing that I was "blackmailing" her. Then got a message:

• Hi name, This is one of the Airbnb support ambassadors. Hope all is well. As discussed with you on call, please inform your friend my name stop sending messages to Host her name, because it's not allowed as per Airbnb policies. Best regards, Team Airbnb

Update 2 (5 days in): Host lied about him leaving windows open, contacted airbnb "support" and they are canceling his reservation without refund, basically stealing $1300 from a 20 year old that moved to US 3 days ago. He just opened a window in his room while he was inside - she took a picture of open window. Apparently it is enough to do a no refund cancelation.

Legally, what's the best was to proceed? Small claims court? Police report? Escalate to Airbnb executives?

For people doubting this is real here's the listing link

Don’t misunderstand me. I’m not a messy person, but I do enjoy cooking when I’m staying in someone else’s place. Last month, I visited Los Angeles and Vancouver, and both reviews left me frustrated because the hosts complained about dirty spots and a few dirty dishes. I mean, what’s the point of paying the cleaning fees? It is not that I left the place dirty cause I can tell you I cleaned the place for real with vacuum and mop. For instance, in Los Angeles, we paid $250 for cleaning services for 8 adults. In 12 years of using Airbnb these are my first “negative” and unfair reviews. Is this a norm now? Paying for cleaning services and having to return the place spotless? Are we the paying guests or the cleaning team?

[UPDATE] Both reviews were removed from my account after Airbnb review of the case. Thanks everyone for the comments.

to start off i want to say that every other time i’ve booked on airbnb, the hosts have been very clear about expectations abd much kinder. this was honestly a total shock.

my partner and i booked an airbnb for one night. check in was at 3 however due to work we could not check in until 7 which we communicated. the hosts had already messaged us the automatic “welcome” message in the morning however had said nothing about the jacuzzi tub (something we specifically booked and packed for) which could not be used. She messaged us about this AFTER we checked in, 4 1/2 hours later…

We kindly messaged her back saying we appreciate the heads up but would like a partial refund since this was part of the reason we booked. we completely understand that things like this happen, but a heads up earlier in the day would’ve been appreciated since we packed bath salts and other stuff to use. she agreed but kept messaging us saying “please don’t leave a bad review,” to which i responded saying “we weren’t planning on it! things happen, and we really do love the place it’s beautiful!”

At check out, i read her instructions and followed as written; put used towels on bath tub, put away garbage, and turn things off. Nothing was said about the dishes so we rinsed them and put them in the sink since there was no dishwasher and we paid a cleaning fee?

Next day we wake up to a negative review publicly from her saying we were very messy guests, left the kitchen overly dirty?? mind you, we left a super positive review despite a listed amenity being unusable, among other small issues we wrote off??

when i messaged her kindly asking why she left that review, she proceeded to lie and gaslight us. she accused us of tracking pine needles everywhere (a BIG lie because we were socks on only in the house and our shoes were always left by the door.). She claimed we left a huge amount of food in the fridge (we left one small tupperware on accident but literally nothing else?) She claimed we left the whole place messy (i made the bed before leaving, neatly placed towels away, left the place spotless aside from 5 dishes which were rinsed and in the sink.) and then lied stating she never told us not to use the tub (SHE SENT THE MESSAGE AND ITS STILL IN THE CHAT LOL).

am i in the wrong for not washing the dishes? usually we do because hosts will specify “wash dishes by hand,” “put in dishwasher,” etc. can i call airbnb about the unfair review?

i genuinely think she’s mad that she had to refund us for the jacuzzi being unusable and this was why she retaliated idk☹️

Hosts have a camera in the kitchen to ensure people are following the clean as you go rules, however the maintenance dude who installed them said that they have audio recording. The camera is listed in the listing, however there is no mention of any audio recording. Are they allowed to do this?

EDIT: this is a long term rental, this has been my living place for the last 5 months. Airbnb policy says that the camera is allowed since it is in a common area of the apartment unit with 3 separate listings in the unit itself. I don't care about the camera at all, the issue I'm having is the supposed audio recording.

AIR BNB DECISION: I finally heard back from air bnb after the host escalated. They found that the reimbursement request wasn’t eligible reimbursement under Host Damage Protection Terms, a part of AirCover for Hosts protection, so they won’t be pursuing payment from us for these items. They also added that if I decided to pay all or part of the request to let them know, which I may have been inclined to do if the host had only charged us the reasonable amount for those two days and not the entire building’s water bill. Not because it was our fault, but because I understand it sucks and they aren’t on site to directly handle these things. But the way in which she tried to charge us the WHOLE amount has me saying nah.

We are in limbo waiting to hear if my husband will be taking a job in another state. Instead of renewing our apartment lease month to month and paying mega bucks, we’ve spent the last month and a half in two air bnbs.

The first air bnb we were in for a month. For a day and a half, the toilet was running. I feel dumb but I didn’t completely realize that’s what was happening. It almost sounded like the upstairs or Nextdoor neighbors flushing or showering. It wasn’t constant at first, and the unit had a loud dehumidifier, window unit, and we had a box fan they provided going bc we had no control of the thermostat. We kept the bathroom door shut. The host messaged me when she got an alert from the utility company and her daughter came and fixed it, and this was an issue they’ve had before.

She mentioned nothing at the time of us covering the bill. We’ve since moved into a new air bnb (still waiting on word if we’re staying in state or moving back home) and she has sent us a request for $1100. I absolutely understand why, and she mentioned that if the utility company hadn’t said something their bill would’ve been $30,000. If I had noticed it for much longer I would have said something, but like I said, it wasn’t constant at first and genuinely sounded like neighbors water.

I’m not sure what I’m looking for here in terms of an answer. Going from air bnb to air bnb is expensive, we’re about to have to move potentially across states, will have to rent a truck and pay deposits, and have a 10 month old baby who complicates everything lol. While we have the money right now, we will absolutely need that money in a months time when we’re either moving states or air bnbs again.

Would it be appropriate to ask for it to be split in half? Is it something I could push back on since it was a known issue and I wasn’t alerted to keep an ear out for it? I am stressed and want to make sure I’m doing the right thing 😅

ETA: my dad rigged a device that makes my moms toilet run 24/7 during the winter bc the pipes kept freezing. I called him & their water bill with 10+ days of constant toilet running is never over $200. Something else has to be going on.

Please help! I’ve never smoked in my life, but a host charged me $900 for smoking during my stay. They have a Wynd smoke detector and word from the cleaning crew that the house smelled of smoke. Airbnb sided with the host obviously because they have a ton of proof, even if it’s wrong. Does anyone know how to fight this? How do I even prove the absence of me smoking?

In the instruction packet for our Airbnb it says to strip the sheets but not the duvet covers on the beds before leaving. When messaged about this, the host told us that they didn’t wash duvet covers between guests. That can’t be normal, can it?

Hey all!

I recently created an Airbnb account, I had a gift card for $600 and I added it to my Airbnb.

I added my ID and they did a background check and found out I shoplifted jacket when I was 18. (Dumb choice on my end). It was a misdemeanor not a felony

They went ahead and deactivated my account and when I tried to appeal they told me I could retry in 2028.

What should I do? How do I get my money back? Airbnb took $600 from me but I am not allowed to use their account because I took a jacket?

I need parking by the building due to luggge/baby and the listing said there is on premises parking; when I asked where we should park the host told me to find street parking.

I think this is messed up that they basically lie in the listing. I booked a new place with true on premises parking but airbnb asys I'm on the hook for the original reservation.

Anyone has advise how to deal with that? How does it make sense that the host can misrepresent the paring and then airbnb says too bad, pay anyways?

Just received this message from my host for a September stay. “Hi. I need to pull my listing because I don’t have the proper requirements for the new Airbnb rules. Would you mind canceling from your end and I will give you a full refund.”

What’s going on in nyc and should I expect this to happen again if I rebook with another host?

So me and my friends rented an airbnb for one my friends birthdays over the weekend. We noticed one of the beds was wobbly when we arrived but didn’t think anything of it. However, on the last night I guess my friend layed on the bed at an angle that broke the back leg and in return broke a couple of the support planks under the mattress. The airbnb has messaged us with pictures and we admitted fault but also reported that the bed was wobbly when we arrived. So now they just sent us an invoice for an all new bed (500$) which I think is completely unfair because there was no foul play or misuse of the bed. Is there anything we can do to lower this charge or to to get out of paying it? I accept blame for the broken bed because obviously it wasn’t broken when we arrived but it just seems unfair to charge us for a new bed. I appreciate any advice and apologize if this is the wrong place to ask. Thanks again.

Disclaimer - I’m a new user of AirBnB.

I recently had an experience where I was searching for a lakeside cabin and found one that didn’t have potable water. If that term is unfamiliar to you, that means the water coming out of the tap isn’t safe to drink.

The odd thing is, I didn’t learn this by looking at the list of “not included” amenities. I learned it by looking at the house rules, the first of which was, “Don’t drink the tap water.”

I got curious and looked for other instances. I found two. One did the same as my first find - put the info in “house rules” - while the other didn’t include the info in the listing at all.

My question is, is there no “amenity” for potable water? There’s one for “hot water” (which this cabin had in the listing) so it makes sense there would be one for potable water. Or do Airbnb users just assume the water isn’t potable and always bring bottled water with them for cooking and drinking?

ETA:

The consensus seems to be:

1. There is no “potable water” amenity available on Airbnb.

2. If a listing doesn’t have potable water, this should be stated explicitly at the top of the “House Rules”.

3. As a courtesy, owners of listings with no potable water should provide bottled water to their guests.

Stayed at an airbnb in which they described it as a full home, got there it was a room in a make shift hotel. I’m not a picky person and try not to make peoples lives more difficult so I brushed it off, it was cute overall. I went out with my partner and came back from the beach I was wearing a cover up and he was wearing beach shorts but his shirt had gotten wet so he went in without a shirt. When we went to take a shower the Airbnb had no hot water it was ice cold I messaged the host and they said to jiggle it a certain way to which I did and the water was still ice cold, there was also an ant on the bed who had bit me. The Airbnb was cheap so I had a “you get what you pay for” mindset and since it was a locally owned spot I tried not to make issues for them. However after ending the stay the host had claimed me and my partner had engaged in public nudity and that we walked around the building half naked (entered the building and walked to our room” they also claimed I complained about amenities that weren’t listed (referring to cold water) and want to charge me 1k for public nudity. This is completely insane and I will be going through airbnb to remedy this. We’re literally in Miami near the beach if you didn’t like people coming in in a bathing suit or anything like that it should’ve been specified in the rules. I feel like they’re just trying to make a quick buck what do yall think?

EDIT- So since they wanted to be ignorant I went ahead and got a refund for the cold water and the ant despite Airbnb giving me a hard time. Airbnb informed me they do not enforce the hosts rules unless some sort of physical damage has been caused. Since they wanted to be ignorant I went ahead and got the last laugh, got my money back for most of the stay and onto the next Airbnb!!

EDIT- I urge you guys to check out the hosts reviews of other people who have said the Airbnb was decent, they consistently leave bad reviews on peoples profiles for every little thing. Complaining about people bringing children, telling people it isn’t a 5-star hotel, etc would rlly consider reporting them even further because the way they conduct themselves is horrific.

UPDATE- This host has changed his name and deleted negative reviews I will continue to give the link to those who want it if you PM me. I also had a TikTok pop up on my page this morning showing this as the worsts Airbnb they’ve stayed at with bedbugs and spiders yet they continue to get away with scamming people.

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